David Kaplan

David Kaplan Email and Phone Number

Helping deliver product technology capabilities in the relentless pursuit of the best customer experience. @ Next Mile Labs
David Kaplan's Location
Greater Chicago Area, United States
David Kaplan's Contact Details

David Kaplan personal email

n/a
About David Kaplan

Digital Leader creating customer experiences that generate growth through technology innovation and sustainable delivery. Skilled in artificial intelligence (AI), cloud solutions, application development, and customer-facing delivery from start-up to scale-up and act as an intrapreneur in complex environments. Able to combine product management vision with the precision of program execution, delivering customer engagement that distinguishes the business in competitive markets.

David Kaplan's Current Company Details
Next Mile Labs

Next Mile Labs

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Helping deliver product technology capabilities in the relentless pursuit of the best customer experience.
David Kaplan Work Experience Details
  • Next Mile Labs
    Founder And Owner
    Next Mile Labs 2024 - Present
    Digital transformation. Delivering AI capabilities that provide a consistent brand experience no matter where the customer is located. Focus on data analytics and automation to drive seamless, personalized experiences based on proactive and predictive analytics with a UX that is well designed and easy to use.
  • Blue Cross Blue Shield Association
    Director, Digital Program Management
    Blue Cross Blue Shield Association 2019 - 2023
    Greater Chicago Area
    Transformed the loyalty platform by implementing cloud technologies and targeted engagement strategies, increasing customer interaction and revenue. Led a shift to lean agile development, significantly reducing operational costs and ensuring robust security and compliance standards.
  • Chase
    Vice President, Program Management
    Chase 2017 - 2019
    Greater Chicago Area
    Directed initiatives within the Treasury Services division, innovating on proactive customer support and focusing on risk/compliance capabilities.
  • Wilson Sporting Goods Co.
    Director, Digital Product Line
    Wilson Sporting Goods Co. 2016 - 2017
    Greater Chicago Area
    Drove the launch of connected sports equipment across retail and institutional product lines. Led digital initiatives with the global CPG executive team, building solutions for omnichannel experiences.
  • Walgreens
    Head Of Program Management, Mobile Products
    Walgreens 2015 - 2016
    Greater Chicago Area
    Directed omnichannel delivery, managing a team of four and a $36.7 million portfolio. Applied lean agile methodologies to accelerate development of the 5-star rated app with over 85 million installs.
  • Walgreens
    Program Manager, Digital Coupons
    Walgreens 2013 - 2015
    Greater Chicago Area
    Led a lean team responsible for customer loyalty engagement, awareness, and retention through the development of application-to-API capabilities for a seamless omnichannel coupon experience.
  • 4Info
    Senior Manager, Qa And Program Operations
    4Info 2011 - 2012
    San Francisco Bay Area
    Established QA team of four, scaled-up scope, speed, and quality for this burgeoning ad-tech start-up.
  • Amazon
    Technical Program Manager, Digital Payments
    Amazon 2009 - 2011
    Greater Seattle Area
    Built products: Shop with Points, Coin, and Currency Converter for sell globally transactions.
  • Amazon.Com
    Technical Program Manager, Seller Services
    Amazon.Com 2008 - 2009
    Greater Seattle Area
    Led initiatives to increase satisfaction, achieving $50,000/yr cost savings in the 3rd party seller business.
  • Nortel Networks
    Senior Consultant
    Nortel Networks 1999 - 2001
    Greater Chicago Area
    The first employee of a payments solutions consulting practice, founded by Palm alumni, which was later purchased by Nortel. Led the Web Services practice by building CRM capabilities for ISPs that enable Software as a Service (SaaS).
  • Palm Computing
    Technical Product Manager
    Palm Computing 1997 - 1999
    San Francisco Bay Area
    Category creation of Internet connected devices and dominate mobile computing. Envisioned and built mobile applications, including Palm's introduction into the services space and was responsible for the developer community.
  • Smart Valley
    Project Coordinator
    Smart Valley 1995 - 1997
    San Francisco Bay Area
    An accelerator for technology and entrepreneurship, responsible for incubating digital businesses and creating electronic communities.

David Kaplan Skills

Leadership Saas Product Innovation Management Software As A Service Project Management Start Ups E Commerce Program Management Agile Methodologies Mobile Devices Soa Scrum Product Management Strategy Mobile Applications

David Kaplan Education Details

Frequently Asked Questions about David Kaplan

What company does David Kaplan work for?

David Kaplan works for Next Mile Labs

What is David Kaplan's role at the current company?

David Kaplan's current role is Helping deliver product technology capabilities in the relentless pursuit of the best customer experience..

What is David Kaplan's email address?

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What schools did David Kaplan attend?

David Kaplan attended Northwestern University, Northwestern University, San Francisco State University.

What skills is David Kaplan known for?

David Kaplan has skills like Leadership, Saas, Product Innovation, Management, Software As A Service, Project Management, Start Ups, E Commerce, Program Management, Agile Methodologies, Mobile Devices, Soa.

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