David Thomas Email & Phone Number

Tomball, TX, US

Houston, Texas, United States

• Day to day I manage activities of a document processing team responsible for sending and receiving contracts. Oversee production while continuously looking for areas of opportunities in our processes. Develop.
• Built various reports using Google Sheets, Excel and Salesforce that increased individual agent as well as overall team production.
• Implemented cross training practices that lead agents to be able to flex and fill in where needed in order to meet the needs of the business.
• Cross collaborated with multiple teams and leaders to head the revamp of our Returns department that was seeing multiple customer service issues and a major pain point.
• Generated email templates to streamline customer communications.
• Defuse customer escalations through direct communication and multi department collaboration.

Houston, Texas, United States

• Department Supervisor (Paint/Hardware), 2020 – 2021Supervise a team of associates to deliver high level customer service and product knowledge through training, delegating, managing performance and ensuring adequate.
• Key/code carrier to support store operations in the absence of the Assistant Store Manager.
• Created a new process to manage high theft items and decrease shrink for that product group.
• Streamlined department operations by coaching associates and following up on delegated tasks.
• Selected to head up a team of 5 associates on a 3 month corporate project to relocate select product groups and increase sales throughout the store.

• Manage all merchandising projects and service activities to ensure new products and displays were set according to corporate planograms. Coordinate projects with store management to support the sales and operations of.
• Interpret store planograms and adapt to better suit the layout/needs of the store.
• Reviewed and prioritized tasks daily/weekly in order to complete projects in a timely matter.
• Educated and trained associates on safe practices and proper usage of power equipment.

Houston, Texas, United States

• Directs and coordinates operational activities of delivery equipment and personnel in order to provide great customer service in a timely manner while supporting the needs of the business in a safe and organized area.
• Managed a fleet of 6+ drivers and 15+ warehouse associates.
• Developed warehouse procedures, order guides and inventory templates through word and excel spreadsheets to increase productivity around the warehouse.
• Oversaw all freight movement and invoices from vendors.
• Daily communications with employees on scheduling, service levels, performance and pay.
• Interview, hire, onboard and train new employees to meet growing business needs.

Houston, Texas, United States

• Oversee all aspects of retail/warehouse functions providing supervisory support in the day-to-day management of the facility and staff.
• Analyzed product trends to ensure adequate product replenishment.
• Corresponded with vendors in order to stay up to date with the latest product trends.
• Fielded customer complaints and solved problems both within and outside the warehouse through communication with employees, sales representatives and customers.
• Ensure inventory accuracy by conducting weekly cycle counts on various product groups.

Navigational Specialist