 Support and maintain cloud infrastructure using Microsoft Azure UI, PowerShell, and Terraformto administer Virtual Machines, App Services and Plans, KeyVaults, APIs, Private Link, VNet integration Infrastructure as Code provisioning using Terraform Cloud, GitHub, and VSCode Configure DNS for the websites used by multiple news stations across the countryusing AWS Route 53, Name.com, and EasyReDir. Facilitate the migration of new websites/stations from one entity to another whennew stations are acquired using Route 53, Akamai, DigiCert, Name.com, EasyReDir,and Microsoft Azure Build and support RedHat 7.0 Linux VMs for configuring and supporting VarnishCache servers to be used as a caching HTTP reverse proxy that sits between theCDN and the website App ServicesAkamai CDN, Edge, Firewall, and Certificate support. Build and deploy dev, stage, and production pipelines for maintaining news stationwebsites using Azure DevOps and GitHubManage AWS Elemental Live servers including year-long upgrade migration from CentOS 6 to CentOS 7 as well as migration to Elemental Live v2.23.5 Configure Azure to trigger PagerDuty alerts based on specific criteria. Maintain appropriate documentation of procedures in Confluence and monitoringprogress of tasks using service requests in Jira.Build infrastructure for and deploy code to app services in Azure using Azure DevOps PipelinesMaintain functional pipelines and keep them up to date with ever changing criteria.Update code for news websites across the nation.

● Build infrastructure for migration from System Center Configuration Manager 2012to Current Branch (1902)● Create Software Distribution Packages for SCCM 2012 R2 and Current Branch forBusiness● Create software compliance settings for tracking and appropriately applying correctsoftware versions to workstations via SCCM 2012 R2 / CBB (1902)● Create virtual machine servers and desktops using VMWare Vsphere and VsphereClient● Configure ESX Hosts to host Vsphere Volumes● Configure Volumes on SAN Members/Nimble Storage to be shared among VirtualMachines● Build and configure physical servers in racks including networking and cablemanagement● Create and manage accounts and group membership in Active Directory● Build, monitor and update servers running Microsoft Server 2000 - 2019 usingvarious tools including SCCM and Ivanti Patch for Windows (formerly ShavlikProtect)● Create batch and PowerShell scripts to facilitate various Server, Workstation, andActive Directory functions.

http://www.ucor.com/companyinfo.htmlAssist all UCOR users at the East Tennessee Technology Park troubleshoot issues with their computersUse Remote Assistance and Desktop to troubleshoot issues.Provide folder permissions in Active DirectoryManage trouble tickets, categorizing and assigning them to appropriate groupsReview software requests for first tier approval and assign appropriatelyInstall and uninstall software.Update, create and request resources for new and returning user accounts in the UCAMS system

Assist managers of Regal theaters with POS software and hardware equipment.Remote in to PC’s for troubleshooting, configuration, and installationCheck for network port security issuesComputer Network troubleshooting

Teach language arts skills and grammar to middle school children, administered classes Serve as unofficial "IT expert" for associates with PC or networking issues Design Excel spreadsheets for associates' use, maintain school's website

assisting clients over the phone with gaming software Troubleshoot for errors with software, login errors, other customer related issues Wrote and developed teaching materials for training employees to provide customer service, technical feedback regarding client companies

Teach language arts and grammar to high school students, administered classes

Intense customer service help desk operation, assist clients with billing and service issues Level II Tech Support: instructed retail sales representatives and agents on telephone technology issues, programming phones, correcting problems, understanding phone plans

Intense customer service help desk operation, assist clients with billing and service issuesLevel II Tech Support: instructed retail sales representatives and agents on telephone technology issues, programming phones, correcting problems, understanding phone plans