David Vincent Email & Phone Number

Melbourne, VIC, AU

Australia

Australia

Australia

Supporting the evolution of the initiative from a start-up to a registered charity whilst ensuring the ongoing availability of critical social support to meet the emerging and ongoing needs of Australians who are impacted with job loss or uncertainty. Member of the Risk & Audit Committee.

Australia & New Zealand

Project Displaced is Australia's first crisis pop-up career service committed to helping job seekers find work during COVID-19.It is run by qualified professional HR leaders, Recruiters, Career Coaches and Mental Health Specialists who all volunteer their time to assist job seekers across Australia and New Zealand.I provide career coaching, job search.

Melbourne, Victoria, Australia

Taking The Reins focusses on helping leaders make sense of their business challenges, supporting new leaders to grow into their roles and consulting with organisations to clarify their direction.Building on years of experience across financial services and insurance, Taking The Reins is there to help you build on your strengths and leverage the talent.

Reporting to the Executive General Manager Performance & Governance, this role ensured the division was able to prioritise, resource, manage and deliver programs of work, daily HR operations, and Board reporting. This was delivered by designing and managing various cadences of planning, business insights, budgeting, forecasting and risk management, along.

Reporting to the Group General Manager People & Culture, this role led a team of specialists and cross-functional leaders to produce the Group People & Culture strategy, and managed the associated operational budgets, targets, risk management and reporting to ensure the delivery of People & Culture objectives. Within this role the underlying business.

This role designed, developed and delivered the suite of reporting, risk, budgeting, forecasting and governance activities to support the Group People & Culture function. By way of leading the operational program of work, this role also incorporated the Business Lead accountability for the Group-wide implementation of a replacement HR information system to.

Melbourne, Australia

As part of the senior consulting team, this role provided Organisational Design solutions for the company and with a specific focus on operational leadership development and talent management

Ho Chi Minh City

Reporting to the Country Lead, this role was established as a 6-month secondment to transfer knowledge in key claims functions to a joint-venture partner. The role focussed on the restructure of key supplier agreements and the establishment of claims capability in Fraud, Assessing and Larger Loss control across all lines of business.

Melbourne, Australia

This role oversaw the change management activities associated with the business change readiness and acceptance of a new claims operating system to support harmonised claims management practices across the Australian intermediary and broker claims servicing teams.

Melbourne, Australia

Overseeing 120 claims management staff across all Australian Capital Cities, this role lead the delivery of claims solutions to customers of partner financial institutions

Melbourne Area, Australia

This role reported to the General Manager Claims and managed the re-integration of previously outsourced claims services with no loss of staff or service levels, whilst delivering a program of work to increase claims service efficiency.

Melbourne, Australia

The Claims Contact Centre was the first point of call for customers requiring claims assistance on General Insurance products sold through partners and intermediaries. This role lead the multi site team across a 24X7 operating model to meet customers expecations at their moment of highest need

Melbourne, Australia

Acting as the direct relationship contact point for a major partner financial institution, this role was accountable for business growth and deliver of sales and service outcomes.

Melbourne, Australia

This role managed the communication, change and knowledge for the contact centre delivering customer service and sales to clients of financial institutions and intermediaries. The role also oversaw the design, development and delivery of the first staff intranet for CGU insurance.

Melbourne, Australia

This role managed multiple call centre teams to deliver customer service and sales outcomes for inbound general insurance. As a key change agent, this role also included the responsibility to develop the first hybrid sales and service team of consultants for the Contact Centre

Melbourne, Australia

Managing the National Outbound unit responsible for multiple sales and retention outcome campaigns, this role ultimately involved the decommissioning of the Victorian site and the establishment of the capability in Queensland, including the retrenchment of multiple staff.

Grad Cert Change Management, Change Management

Cert Iv, Financial Services

Victorian Student of the Year - 2004

Graduate Diploma, Psychology