Product Specalist - Team Lead
5566 West Chester Road, West Chester, Oh
• Managed a team of 17 people including, but not limited to: training, coaching, productivity assessments, discipline, scheduling, vacation requests, and bonus• Created structured training and expected growth charts for new employees spanning an 18 month time period• Developed training and presentations materials for our call-center which consisted of 350-400 representatives• Was the primary point of contact for vendors to develop training initiatives • Wrote department policy and training manual updates • Trained associates for retail store openings• Coordinated on-site vendor product training• Worked closely with the call-center to understand their needs and, when possible, tailor training accordingly • “Hands-on” problem solving with a superior level of client attentionSELECTED ACCOMPLISHMENTS • Instrumental in developing the Frontgate high-dollar customer retention program• Solely responsible for the Frontgate product presence at the IAC Executive Retreat • Played a key role in the team that organized and executed plans for the Frontgate Red’s Suite at Great American Ball Field• Implemented the Frontgate donation to, and involvement in, the Marvin Lewis Fund Celebrity Golf Outing