David Robbins

David Robbins Email and Phone Number

Consultant. Business Savant. Customer Advocate. @ Gongos, Inc.
royal oak, michigan, united states
David Robbins's Location
Ann Arbor, Michigan, United States, United States
David Robbins's Contact Details

David Robbins personal email

n/a
About David Robbins

Leveraging a consultative stance to drive customer-centered growth for Fortune 500 corporations. Bringing a wealth of experience in guiding clients in their customer-centric business decisions and in the operationalization of customer experience strategy.Alongside guiding award-winning and groundbreaking work for clients such as Amway Corporation and Johnson & Johnson at Gongos, I am co-leading the development of a patent-pending analytical model that will enable corporations to gain marketplace advantage by strengthening “customer performance indicators.

David Robbins's Current Company Details
Gongos, Inc.

Gongos, Inc.

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Consultant. Business Savant. Customer Advocate.
royal oak, michigan, united states
Website:
gongos.com
Employees:
136
David Robbins Work Experience Details
  • Gongos, Inc.
    Vice President, Client Consulting
    Gongos, Inc. Sep 2020 - Present
    Royal Oak, Michigan, United States
    In this role, I oversee the management of client accounts within the lifestyle and CPG sectors, as well as in education management and powersports industries. Highly embedded in the strategic operations with key global clients and their independent business owners.Passionately operating as a Customer Experience SME across a wide range of client partners and internal teams.
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  • Gongos, Inc.
    Account Strategist
    Gongos, Inc. Mar 2018 - Sep 2020
    Auburn Hills, Mi
    Grew key global account by 50% in first year of incorporation into the role. Led team of researchers, strategists, communication designers and change management specialists toward all growth initiatives.
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  • Gfk
    Global Director, Customer Experience
    Gfk Feb 2014 - Feb 2018
    Ann Arbor, Mi
    Led GfK’s global Customer Experience practice area, with a primary focus on strengthening and growing the firm’s solutions portfolio. Responsibilities included research and development to drive innovation in customer experience application and practice, driving new research and analytical innovations, solution lifecycle management, and ongoing collaboration with GfK’s global network of clients and researchers to ensure the ongoing development and dissemination of global best practices within the areas of customer experience transformation, operational/digital efficiency and marketing effectiveness. Areas of concentration included: customer satisfaction and loyalty, customer experience management, voice of the customer, enterprise feedback management, customer relationship management, customer lifetime value and the integration of brand and customer experience.
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  • Second To None, Inc.
    Vice President, Client Services
    Second To None, Inc. Aug 2008 - Mar 2014
    Primary focus on empowering customer-centric brands to deliver more consistent, intentional and authentic brand experiences through a holistic approach to customer satisfaction/experience measurement, unifying the resulting customer experience data streams through the delivery of real-time reporting and analytics into role-specific actionable insights.
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  • Gfk Custom Research
    Vice President, Account Management
    Gfk Custom Research Jan 2003 - Oct 2008
    Responsible for the development and management of global and domestic accounts, with a concentration on brand and marketing effectiveness tracking, product/concept testing, brand positioning, in-depth brand A&U’s, and other related custom research, analytic and consulting projects.
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  • Symmetrics Marketing Corporation
    Senior Research Manager
    Symmetrics Marketing Corporation Jan 2001 - Dec 2002
    Responsible for study design and sampling plan development, complex questionnaire development, advanced statistical modeling, and served as a primary methodological consultant for both internal and external clients.

David Robbins Skills

Customer Insight Brand Loyalty Customer Experience Consumer Behaviour Analytics Marketing Research Market Research Quantitative Research Advertising Research Segmentation Questionnaire Design Management Focus Groups Marketing Strategy Customer Satisfaction Customer Retention Organizational Leadership Leadership

David Robbins Education Details

Frequently Asked Questions about David Robbins

What company does David Robbins work for?

David Robbins works for Gongos, Inc.

What is David Robbins's role at the current company?

David Robbins's current role is Consultant. Business Savant. Customer Advocate..

What is David Robbins's email address?

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What is David Robbins's direct phone number?

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What schools did David Robbins attend?

David Robbins attended Purdue University, Oakland University.

What skills is David Robbins known for?

David Robbins has skills like Customer Insight, Brand Loyalty, Customer Experience, Consumer Behaviour, Analytics, Marketing Research, Market Research, Quantitative Research, Advertising Research, Segmentation, Questionnaire Design, Management.

Who are David Robbins's colleagues?

David Robbins's colleagues are Bill Thomas, Susan Scarlet, Austin Fox, Heather Tracy, Samantha Sheehan, Angela Houstina, Lauren Vetter.

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