I thrive on solving complex product and operational challenges through data analytics, strategic projects and team leadership. With extensive experience in financial technology and telecom, I have a proven track record of optimizing risk policies, enhancing operational performance, and driving revenue growth. At Wave Financial, I led a team that reduced Y/Y financial loss rates by 9% and customer impact rates by 5%, while enabling overall revenue growth and increasing average GPV. At Scotiabank, I managed a $300M+ program, achieving a 13% Y/Y revenue increase. My expertise in data analysis, strategic planning, and stakeholder engagement enables me to deliver high-impact solutions that support business goals and drive sustainable growth.
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Product AnalyticsInstacartCanada
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Manager, Strategy & AnalyticsWave Hq Sep 2022 - Present• Managed a team of Analysts to deliver comprehensive reporting, analytical support, and project management for initiatives that drive operational excellence• Derived actionable insights from team reporting and analysis, identifying key optimization areas that increased operational efficiency, improved risk infrastructure, and drove product strategy• Managed large, impactful projects, collaborating with Product, Engineering, Data, Customer Success, and Risk teams to drive project success and improve cross-functional efficiency.• Applied advanced SQL skills to analyze large data sets, identify process improvement opportunities, and implement strategic initiatives -
Senior Manager, Program Strategy & OperationsScotiabank May 2021 - Sep 2022Toronto, Ontario, Canada• Led physician segment growth initiatives, collaborating with senior leadership and business units at Scotiabank and MD, resulting in a 15% increase in client acquisition and retention.• Translated strategy into operational success, identifying growth opportunities and enhancing financial outcomes for the Bank segment.• Championed a customer-focused culture, deepening client relationships and leveraging Bank systems to drive financial success across Canadian Banking and Wealth organizations.• Owned the analytics function of the segment, and provided data-backed recommendations to drive segment growth -
Strategy & Analytics ManagerBell Jun 2019 - May 2021Toronto, Ontario, Canada• Capital projects, vendor relations, and program management: Implement strategic initiatives to improve activation, reduce churn and lower OPEX• Deep dive analysis, data analytics, visualization, and modeling to generate meaningful insights and CEO-level reporting• Ownership of wireline customer intake/adjudication strategy, credit risk and strategic planning of $200M+ OPEX portfolio (involuntary churn, net bad debt and bank charges) -
Product Manager - Customer OperationsBell Sep 2018 - Jun 2019Toronto, Ontario, CanadaSelected for Bell's award-winning Graduate Leadership Program (GLP) - a leadership training program that accelerates careers by providing increasing levels of leadership across strategy, operations, and marketing.•Lead, manage and execute strategic marketing initiatives to drive customer acquisition and retention•Product owner of an in-house CRM tool utilized by Bell's customer-facing channels to deliver the best-in-class customer experience
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Founder200 Million Miles 2019 - 2020Toronto, Canada Area•Award Travel Consulting: Helping Canadians travel around the world better by leveraging the power of points and miles•Freelance Travel Blogs: A place where I share my travel stories, reviews, and wanderlust moments with the rest of the world -
Summer Strategy ConsultantBell May 2017 - Jul 2017Toronto, Canada Area
David Li Education Details
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Business Administration And Management, General -
Business Management And Organization Studies
Frequently Asked Questions about David Li
What company does David Li work for?
David Li works for Instacart
What is David Li's role at the current company?
David Li's current role is Product Analytics.
What schools did David Li attend?
David Li attended Ivey Business School At Western University, Western University.
Who are David Li's colleagues?
David Li's colleagues are Erick R., Jaren Freeze, Nicholas Gilkes, Cynthia Phillips, Zachary Quigg, Binshuang Li, Britney Mccarthy.
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