10 years experience working in the insurance industryPlanned and executed 3 separate management systems: FSC Manager, Quick File, QQ EvolutionProvided Executive Administrative support to the president of the company Maintained confidential information such as: pay rates, bonus targets, and pay grades Managed accounting operations, accounting close, account reporting, and reconciliations Received, recorded and banked cash, checks, and vouchers as well as reconciled records of bank transactionsReviewed collection reports to determine the status of collections and the amounts of outstanding balancesExcellent performance in all areas of administrative work including data entry, receptionist duties, file organization, research and developmentManaged accounts receivable and accounts payable functions including involving, cash applications, researching charge backs, discrepancies, account reconciliations and responding to customer requests for documentationSystematically enhanced office organization by developing more efficient filing/documenting timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.Day to day management of office operations consisting of a staff of 10 persons, inventory of all office equipment and maintained office equipmentReviewed files, records and other documents to obtain information and respond to requests. Computed recorded and proofread data, records and reports.Managed a wide variety of customer service and administrative responsibilities to resolve customer issues quickly and efficiently, promptly responded to general inquiries from staff members and clients via email, fax, and phone. Assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.