Gifted communicator. Versatile designer / developer. Compassionate mentor and team leader.I work to develop a deep product understanding and expertise. I translate that knowledge into an effective strategy for clear, user-friendly content, from UI copy to in-app help to user guide. Leading and collaborating with a cross-functional team to accomplish a goal is one of my great joys. I love supporting younger writers, mentoring them in new skills and product knowledge.Specialties: - Content Strategy & Design- Information Architecture & Design- UX Writing- Mentoring- Customer Advocacy- Technical Writing- Project ManagementTools:- Madcap Flare & Capture- Heretto CCMS- Oxygen XML Author- TechSmith Snagit- Atlassian Jira & Confluence- Google Suite- Microsoft Suite- Tortoise SVN- CSS- HTML- DITAIndustries:- Law Enforcement Video Device & Software- Medical Software- Integrated Circuit Design- Telecommunications- Restaurant- NonprofitAvailable to discuss new opportunities, please contact me directly at dawnb@verizon.net.