Develop and implement strategic plan for community relations and membership in Naples and Marco Island, Florida to increase awareness and participation in Girl Scouts. Connect with adult volunteers seeking to help build girls of courage, confidence, and character who make the world a better place. Help girls Pre-K-12th grade to explore and discover, connect with others, and become leaders who take action to make their world a better place. Engage with Collier county community organizations and families through in person meetings, networking, presentations, and events and activities. Girl Scout alum and Girl Scout lifetime member.

Lead and facilitate Business Development and Recruitment efforts in the field for the school of Professional and Career Education (PACE) in the Lee, Collier,Charlotte & counties. Help people achieve their dreams through higher education earning their Bachelor or Master degree. Explore, create and develop corporate and community partnerships.

Supported Blue Cross Blue Shield client for Healthcare Open Enrollment for five states. Team development, Training, Policy and Procedures, Coaching, Quality Assurance, Payroll, and Mentoring staff. Report review and analysis, interviewed Candidates and made recommendations for hire.

Corporate and Community Outreach, Business Development, Outside Sales, and Student Recruitment and Admissions. Worked for Education consulting company, Apollo Group for the Institute of Professional Development (IPD) subsidiary. Pioneered start up of Cornerstone University's Lansing campus. Worked in field in territory from "grass roots" start-up to generating new interest which led to the grand opening the first ever Lansing campus. Grew enrollment from zero to 200+ students under my tenure through cultivating and maintaining relationships with corporate and community contacts. Developed and delivered engaging, interactive, presentations. Developed and implemented strategic plans for sustainable growth. Worked independently in the field and from my home office. Represented and marketed the University at strategically targeted business and community events, conferences, expos, and conventions. Served as a student advocate while recruiting, providing clear program information, overcoming obstacles such as time, finances, and fear. Employee recruitment, selection, on boarding. Presented program and admissions information to prospective students and community clients. Interviewed students, conducted program center tours, worked together with students through enrollment process.

Led team of 1 Supervisor, 2 Lead Workers, 8 full time staff, and 30 temporary employees. Streamlined workflow efficiencies working with all departments throughout the agency. Developed and presented team building activities, team meetings and professional development and training. Created employee processes/procedures for new hire onboarding and future succession planning.

Rewarded with a series of promotions in the following roles: Procurement Team, Training and Development Specialist, Executive Team Account Manager, Operations Manager. Developed and maintained relationships with clients and vendors leading to increased revenue of over 25%. Recognized subject matter expert and client liaison regarding procurement analysis. Researched and analyzed cost comparison quotes to determine best recommendations and cost savings. Presented professional development training to clients.

Researched, resolved and collected over 1 million dollars of disputed invoice charges. Provided state wide professional development opportunities to all state agencies. Provided interactive engaging training and professional development presentations. Incorporated solution-based, problem solving techniques on a daily basis.

Created, developed, documented and communicated processes and procedures. Analyzed process flow and provided improved workflow recommendations. Developed and maintained training documentation and provided presentations to team and clients. Provided account management and issue resolution as liaison between 300+ employee global call center, General Motors management, & EDS leadership.

Led teams on General Motors, DOW and Saturn Accounts for increased production. Provided Quality Assurance through call monitoring and assessment. Developed and presented customer service training. Provided employee performance reviews. Met with clients for assesment of quality assurance and to assure excellence in service levels.

Built long term relationships with partner vendors. Acccount management and relationship liasion. Expedited automotive part shortage resolution with suppliers in order to maintain timely material control and delivery. Provided reporting and analysis of data.

Responsible for daily operations of properties including marketing, sales and leasing. Lead team of leasing, management, maintenance, grounds, and cleaning staff. Provided extraordinary resident relations. Developed resident relations program. Integrated use of vacancy reporting tracking.

Met with propspective residents to showcase property amentities, available units based on needs, completed lockouts and basic maintenance requests, reported major maintenance repairs to staff, ocassional prep units in emergency unforseen situations, resident correspondence such as requests, package pickup, and problem resolution.