Chris Phillips Email & Phone Number

Greater Seattle Area

Seattle, Washington, United States

𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗔𝗴𝗶𝗹𝗲 𝗖𝗵𝗮𝗻𝗴𝗲 𝗔𝗴𝗲𝗻𝘁 – Introduced Scrum framework to the company in its early stages of a maturity. Built sustainable end-to-end processes to drive project schedules from design to release. Used data and metrics to greatly improve productivity, communication, and efficiencies, resulting in greater consistency, stability, and ability to identify dependencies and constraints across multiple cross-functional teams.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 – Automated previously manual tasks by harnessing Plays and Journeys. These tools have helped to make sense of customer usage data and streamlined the process as accounts move through the customer journey allowing the team to increase proactive customer messaging by 200%.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 – Implementation of Net Promoter Score (NPS) and customer health scores has optimized the customer experience. Overall enhanced customer visibility and a better understanding of the customers training, and support needs has resulted in accelerated growth across the entire organization.Resource Management – Heavily involved in candidate screening, hiring, training, coaching, mentoring, and management of multiple cross-functional teams. Scaled resource planning across multiple teams and actively monitored capacity to balance resources across client engagements and company-wide initiatives.𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗨𝘀𝗮𝗴𝗲 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 – KPIs to effortlessly monitor customer health and track new client progress across the entire onboarding process - all in real-time resulting in increased efficiencies leading to a nearly 50% reduction in onboarding time.

Greater Seattle Area

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁Positioning the company for long-term growth opportunities. by providing practical business strategies and technology solutions that improve customer relationships, drive revenue and reduce costs across Sales, Marketing, Project Management and Operations.𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻Developing enterprise solutions that increase business productivity by implementing a collection of integrated capabilities that included Microsoft Project Online, SharePoint and the Business Application Platform of Power BI, PowerApps, and Microsoft Power Automate. Managed on-premises infrastructure and data migration to the Microsoft Azure platform. Migrated Windows Server, SQL Server to Azure Virtual Machines, all mission-critical object data, and implemented Azure Virtual Desktop.Providing data visualization and analysis using Power BI dashboards, interactive reports, and performance scoreboards that provide business metrics and KPIs giving employees and managers the power to accelerate and improve decision making.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗣𝗣𝗠)Evaluating strategic alignment and recommending portfolio scenarios and related components to create a high-level portfolio roadmap. Aligning programs, projects, and operations with organizational strategic objectives, goals and priorities that will meet or exceed expected ROI.Leveraging a variety of data from ERP and other disparate sources to visually explore and monitor all the key aspects of project, portfolios and resources, greatly improving the ability to monitor and evaluate the governance, performance, and risk management of programs and projects.

Greater Seattle Area

(surfaceLAB, a division of Interior Woodworking Specialists, LLC)A collective of industry leading experts on materials, project management, and truly out-of-the-box advanced technologies, applications, procedures and techniques. Applying their expertise with a turn-key approach, to transform architect’s and designer’s visions into reality – from design development, through execution.• Boosting the company’s Net Promoter Score with the successful delivery of projects on-time and within budget to Fortune 500 and leading global companies including Salesforce.com, 1800Contacts, Cushman & Wakefield and Marriott International, Inc.

Greater Seattle Area

A worldwide leader in the wholesale distribution of aftermarket parts, and #1 in the world in the metric motorcycle segment. Featuring the most powerful portfolio of parts, accessories and apparel brands in Powersports, Tucker Rocky/Biker's Choice is the go-to supplier for retailers across the nation. A relentless customer-centric culture has been earning the trust of the best dealers in the industry for nearly fifty years.• Visionary Leadership: Brought vision, focus, and leadership to an organization with unrealized potential. Coached and reinforced consultative sales methodologies to transition sales representatives from product-focused selling to a more customer-centric, need-focused selling. • Sales Growth Leadership: 4.7% sales growth in 2015 surpassed company’s other two market areas, netting $4.4M positive variance – from $93.2M in 2014 to $97.6M in 2015.• Gross Margin Management: Increased Gross Margin dollars in 2015 by 10.1% to $29.3M by accelerating growth in company-owned brands. 33.3% growth in the 21 company-owned brands – Positive variance in 13-of-21 brands over 2014. Reduced controllable operating expenses by 0.52%.• Subject matter expert on the cross-functional project team. Gathered information and performed analysis of business requirements for multi-phased JD Edwards EnterpriseOne ERP implementation.• Utilized SQL scripting, Excel, and Tableau to query, aggregate, analyze and leverage data to improve detection of patterns, trends, and correlations resulting in actionable, easy-to-interpret reports that allowed for quicker, more informed, data-driven decisions.

Boise, Idaho Area

For over two decades Interstate has been an industry leader in the manufacturing and sales of enclosed cargo trailers. Established in 1995, the company is now building its fourth manufacturing plant in the U.S. and has grown its retail operations to 52 TrailersPlus dealerships in 22 states.• Cross-Channel Digital Marketing Platform Implementation: Implemented Bronto Software’s Cross-Channel Marketing Platform (SaaS). Orchestrated several targeted marketing campaigns and lead nurturing tactics that increased engagement, response, and conversion resulting in $3.4M in sales growth.• E-commerce Platform Implementation: Led project team through the entire software development lifecycle of a new digital commerce website built on the Magento platform. Realized exponential growth and astonishing success by eclipsing $12K/month revenue growth in just the first couple of months.• Moodle LMS Implementation: Executed an implementation of a Moodle Learning Management System (LMS). Collected and defined requirements, conducted analysis, created documentation, schedule, and milestones and communicated project goals, scope and progress to stakeholders throughout all stages of the SDLC.

Boise, Idaho Area

Dating back to the late 1800's, Alliance Title & Escrow Corp has grown to become one of the largest independent title insurance agencies in the Pacific Northwest. Headquartered in Boise, Idaho, we serve customers throughout Idaho and parts of Montana, Washington, and Wyoming. We offer a complete range of residential and commercial real estate title, escrow and information services. Our 25-branch footprint allows us to provide you with a level of experience and service that is unsurpassed in our business.• Business Management: Managed 100% of operations and ultimately profitability and efficient management of five branch operations in Ada & Canyon Counties. Conducted monthly P&L reviews and empowered management team to focus on individual areas of P&L.• Sales Growth Leadership: Created and implemented a customer-centric ‘Short-Sale’ program resulting in a 28.7% increase in open orders from 1,217 to 1,566 YOY, and growth of $258K on total revenues of $1.16M.

Greater Seattle Area

R. Woolsey & Associates, Inc. began in 1979 as a single franchisee of the Homes & Land Publishing network. The company grew to be the nation’s leading Homes & Land franchisee, publishing in fourteen markets throughout the Northwest and earning President’s Club honors for sixteen straight years. Specialized in full-color magazines, trade publications, catalogs, creative design and a full range of sales and marketing collateral materials.• Business Management Software Implementation: Drastically reduced direct labor from 70.1% to 55.7%, and improved a six-year average of COGS by 7.98% to 57.2%, from a previous 4-year average of 65.2%, resulting in a savings of approximately $2.35M over a six-year span.• CRM Implementation: 13+ years experience with the successful implementation and administration of Infor CRM (formerly Sage SalesLogix CRM). Maximized the impact of every customer touchpoint and leveraged sales force automation to institutionalize a consistent sales discipline – results: 68.9% increase in revenues after 5 years.• ERP Implementation: Organized and led project calls – consulted with system integrators and internal resources to determine goals, set priorities, schedule releases and guide stakeholders through key decisions in the successful implementation of Sage MAS 500 ERP and its integration with CRM and credit card processing.