Coaching Managers to Recognise their worth and lead with Confidence

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• Implemented marketing strategies, which resulted in 12% growth of customer and stakeholder base in year one. • Oversaw the smooth operation and successfully met the Safeguarding Operating Standard for two consecutive years. • Set and maintained business procedures that streamlined operations. • Oversaw budgetary and financial activities and implemented strategies to grow business and profits. • Set up and managed the project that resulted in the charity winning The FA's inaugural County Recognition Award for Diversity and Inclusion.• Developed a top-performing team by recruiting, training and mentoring new hires to build cohesive, driven groups.• Directed on going market research that targeted key customer demographics and used information to proactively adjust future business strategies.• Developed and deepened professional relationships with stakeholders negotiated contracts and monitored partnerships. • Created innovative business solutions to drive the brand to success. Instilled an attitude of teamwork and collaboration for productive working relationships.

• Worked closely with County Secretary to maintain optimum levels of communication for the effective and efficient completion of the National Game Strategy.• Worked closely with The Football Foundation, Sport England and Local Stakeholders to establish and deliver to football facility needs in the area which led to £1.5 million being invested into the County in years one and two with a further £2 million being identified as priority investments in years three and four. • Achieved and ensured adherence to Equality Standard for Sport Preliminarily Award regulations for continued company compliance. Increased collaboration with stakeholders and partners to streamline business. • Motivated staff to drive delivery and exceed targets.• Represented office personnel and company brand in regular stakeholder correspondence.• Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.

• Handled the day-to-day running of reports of discrimination in grassroots football ensuring each case was investigated at a high level and reported to The FA.• Created and managed the Grassroots Guidance Group to address and tackle issues of discrimination and exclusion within the game which created Kick it Out's Grassroots Strategy. • Developed productive partnerships with, and the active involvement of, all stakeholders in grassroots football, including The FA, County FAs, amateur clubs and ethnic minority community groups to ensure racial equality objectives are met.• Supported at local community group in West London by creating a coalition that was successful in gaining funding from the Football Foundation for a new 3G pitch.

• In response to a growing level of anti-social behaviour in different areas of the city and in partnership with The Police, Youth Offending Team clubs and local schools set up four Friday Night Football projects that target young people aged 8 – 19, which reduced crime by 15% over two years in each area.• Worked closely with Football Leagues and clubs to establish and deliver to Under 16 needs, to reduce the levels of players leaving the game by 20%. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Identified a lack of playing opportunities for young people and adults with disabilities, then created a partnership with Peterborough United to provide playing opportunities and a team for this group.

• Oversaw the delivery of the Sports Development Team to ensure effective running and implementation of the Sports Development Plan that resulted in a 30% growth of delivery. • Supported Chief Executive Officer with daily operational functions. • Worked directly with Lewisham Borough Council, Local Clubs and County FA to create the Lewisham Football Development Partnership. • Wrote the terms of reference for the Lewisham Community Sports Network.• Established a good working relationship with different people throughout Millwall Football Club, from the Chief Executive to the players, which saw an 10% increase in Player Appearances, Millwall Staff appearances such as physio and communications manager

• Worked with existing sporting provision and created further opportunities for students from Key Stage 1 through to Key Stage 5 to compete in sport, through high quality organised and friendly competitions.• Managed and co-ordinated the planning and implementation of the National Schools Competition Framework through a programme of inter/intra school competitions within the five School Sport Partnerships I worked with.• Worked with NGBs to ensure that all talent is ID and passed through the current pathways