Deana Smith Email & Phone Number

Spokane, Washington, United States

Spokane, Washington, United States

San Antonio, Texas Metropolitan Area

Processed requests for orders, quotations, sourced special-order items for price and availability.Scheduled truck deliveries to jobsites, coordinated with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.Increased sales by emphasizing promotions and add on sales.

San Antonio, Texas Area

Managed a pipeline of customers, communicating via phone, email & chat to sell customers on the features and benefits of our program. Coordinated scheduling between customers and field reps for product training, provided technical support and acted as point of contact for any questions or issue resolution.

San Antonio, Texas

San Antonio, Texas Metropolitan Area

Contributed on new product development teams, providing/coordinating all marketing deliverables from concept to product launchCreated Marketing Plans by gathering, analyzing and reporting research on customer needs/expectations, competitors and current market product trendsWorked closely with Engineering, Document Control and Operation departments to.

Worked with new product developement teams to source new products and packaging solutions. Worked with director of Operations to meet, negotiate and provided forecasts to vendors. Worked with quality/regualtory department to asses and approve vendors. Supervised and trained Buyer/Planners on product and purchasing processes.

Reported directly to the Vice President, managed annual schedule of conventions making all arrangements necessary including all paperwork & logistics. Coordinated continuing education courses working closely with Continuing Education Instructors ensuring students were signed up and prepared and coordinating forecasts for materials with our Buyers to ensure.

Ensured excellent customer service through training and supervising CS team to assess and meet customer needs Trained new Sales Team and Customer service members on product and proceduresSupervised Customer Service Team, and provided product/customer supportManaged sales territory consistently met sales goals

Worked with customers at risk to negotiate and provide payment options and credit counceling solutions. Identified potential fraud accounts and performed skip tracing, researching and updating accounts and re-establishing communication to assist in bringing accounts current.