Deanginae Webster Email & Phone Number

Experienced in customer service and client relations. A team player, with strong problem-solving skills and an exemplary work ethic, able to engage in several tasks simultaneously and oversee them to completion while ensuring a high-quality end result.

• 

  Canadian Payroll Tax Specialist

  Onesource Virtual

  Sep 2016 - Present - Dallas, Texas

  • Prepare and submit annual filings and amended reports as needed:o T4 Statement of Remuneration Paid (Slip)o T4A Statement of Pension, Retirement, Annuity, and Other Incomeo RL-1 Slip Employment and Other Incomeo RL-2 Slip Retirement and Annuity Incomeo RL-1 Summary• Responsible for processing daily tax payments.• Upload payroll tax payment to Canada website.• Prepare and submit global payroll tax deposits according to prescribed rates, laws, and regulations.• Frequent communication with customers regarding tax issues, funding portal questions, and missing payment calls.• Complete tax refund and batch check forms.• Organize and maintain tax records and research tax inquiries.• Perform implementation testing of tax setup and integrations.• Maintain reconciliation excel spreadsheet. • Run tax remittance detail reports.• Provide outstanding tax service support by researching and resolving tax notices and escalations.Follow daily process checklist outlining work flow.• Communicate updates and notice resolution via ticketing system to OSV tax customers by utilizing established communication templates.• Provide professional and timely responses to internal and external customers.• Identify and provide feedback on jurisdiction processing issues based on notices.• Meet quality and production metrics outlined for position.• Maintain established turnaround service level agreement for resolving agency notices.• Contribute to a positive, collaborative work environment.• Continuously improve performance by proactively seeking feedback and coaching.• Analysis of incoming inquiries from Customers• Distributes Customer-specific notifications according to the schedule to the Customer utilizing the ticketing system• Runs daily dashboard reports and distributes