Deb Young Email & Phone Number

Houston, TX, US

• Land Administrator – January 2022 to Presento Generate oil and gas leases, option easement agreements, production sharing agreements, lease ratifications, amendments and the like for clients in the oil & gas, wind and.

Houston, Texas, United States

• Managed the firm’s upgrade process for 1800 clients
• Am a key contributor to the development of the firm’s Professional Services business unit
• Produced the Professional Services process flow in the firm’s CRM program (Dynamics)
• Managed several of the first Professional Services projects to completion.o Assists the IT manager with internal IT processes and procedures including:
• Active Directory Maintenance
• Password Resets

Richmond, Texas, United States

• Independently worked CS desk issuing returns and exchanges
• Communicated policy and procedure to customers
• Was responsible for re-ticketing all items returned during shift, cleaning and restocking supplies each shift
• Managed cash office for opening and closing store

Houston, TX

o Manages the day to day operational responsibilities for multiple clients, which includes Maintaining production processing calendar Managing and resolving all processing issues and service requests Managing revenue forecasting, recognition and invoicing Leading weekly scheduled client status calls Maintaining internal operational documentation.

Houston, TX

• Managed the firm's CRM database, which includes Supporting and training over 350 users at 54 locations spanning the entire Unites States
• Daily monitoring of Response and Lead Entities for proper entry by both the field and the Team
• Daily corrections/updates/user setting/outreach/question asking & answering/working with tech support
• Daily updates of campaigns, costs and activities, monthly reconciliation with agencies and AP reports
• Ongoing monitoring of data integrity for reporting purposes
• Validating data integrity for reporting purposes

Houston, Texas Area

• Managed the back office processes of HR, accounts receivable, accounts payable, collections and payroll
• Maintained salesperson back office support, such as updated price lists, inventories levels and product availability
• Managed national vendor accounts, and owner and salesperson travel and expense accounts
• Managed the company’s dealer rewards program
• Assisted project manager in the implementation of new operations software that significantly improved each process.
• Co-shared responsibility for the order desk, shipping & receiving, sourcing and purchasing.

Managed the Open Standards Benchmarking Collaborative Supply Chain survey modules, which included the process areas of Procurement, Logistics, Manufacturing, Customer Order Management and Supply Chain Planning. Was responsible for working with clients to ensure responses were consistent with the surveys' scope and definitions, validating survey responses.

Houston, TX

Activity Analysis Program Manager: Managed the firm's internal activity based costing program spanning six service centers in five countries. Reduced cycle time of the initial one site program from 3FTEs for 15 business days to 1 FTE in 10 days for multiple sites.Customer Satisfaction Survey Program Manager: Managed the firm's customer satisfaction survey.

Memphis, TX

Teaching included courses in Advertising and Promotion, Marketing Strategy, Principles, Marketing Research, and Consumer Behavior. Marketing Research Assistant Activities included developing research design, data collection/analysis and report preparation for two industry-funded research projects, and participating in other faculty research projects..

Mba, Business Admin/Marketing

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services, 3.6