Debbie Cole Email and Phone Number

Senior Business Systems AnalystFully Remote position to work as lead BSA for the Customer Success, Renewals group, and Professional Services to manage projects, provide solutioning and better provide the needed assistance of daily processes and implementations.• SME lead for our FedRamp service console environment as well as our commercial service console for case management• SME lead for our Customer Success management with the concentration in Renewal Management processes within Salesforce• Initiate Deployment checklist plans and as a SME provide Testing and validation of the system through sprint implementations.• Assist in the project of knowledge and process gathering for a new forecasting and analytical tool• Develop and work with our business engagement team to map the Opportunities to Renewal process• BSA lead for the flex term for renewals project to help manage UAT testing and issue management with the developers• Cross functional to work as a Product Manager for the Customer Success and Services team to journey map and assist in delivery of new functionality and improvements to our Salesforce system and processes.

Senior Business Systems AnalystConcentration of Bluebirds Patient Services, CLM and Marketing integrations and platforms. Process and functional management of the end-to-end order management process to include Qualified Treatment Centers, patient engagement and manufacturing processes. Plan and direct the analysis of complex business problems to be solved with automated systems. Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements. Assisted in planning for and testing system implementation and changes.• SME lead for a team to Develop and implement our Commercial Enroll to Infuse Salesforce platform.• Initiate Deployment checklist plans and as a SME provide Testing and validation of the system through sprint implementations.• Assist in the project of knowledge and process gathering for Nuvera a 3rd party Vendor to map out our full scope requirements for the full order ecosystem blueprint• Project management of the Patient Services platform that will be implemented by a 3party vendor Eversona – to include process mapping / requirements gathering• Develop and work with our business engagement team to map and implement the full patient journey as we work with Qualified Treatment Centers to establish processes and applications to support• Engage with the Contract management team on the CLM to establish system processes and master data related process• Assist in the development for a Failure Claims process for the Marketing Access team

Lead Analyst with a concentration in Salesforce CPQ. Process and functional management of the end to end process of Opportunity management and Order processing to our order management systems.• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and solutions• Worked with user to Investigate issues and processes to be fixed or enhanced our CPQ environment• Gather and document functions, processes and Needs of users across functions to create and design enhancements for the CPQ environment within Wolters Kluwer.• Salesforce.com – Analyst and process specialist for the Opportunity to Order process.• Lead in the project of integration processes from NetSuite to Salesforce.• Business Lead team member in the implementation of SAP for our Order to Cash processes.• Implementation of an automated month end audit process after CPQ implementation.

Responsible for the Quote to Cash processes in SAP as well as the functions with EDI processing, Vendavo Pricing, Salesforce administration for our customer service center, Web Order processing and the full process function of our business processes within SAP. Utilize my knowledge and look at improving function in and out of SAP.• Full function Analyst in the SD Order to Cash processes that backs up supply chain functions on a daily basis for your Distribution center processes• EDI project manager for current and new EDI projects to enhance customer experiences with Osram.• Analyst for the full function of Quote to Cash processes within SAP.• Manage and administer Vendavo pricing system.• Manage and administer Salesforce.com.• Admin our SharePoint site for our Sales Reps.• Day to day analyzing SAP processes and ways to improve function for our company• Process Manager in the SAP functions for the Carve-out of Ledvance out of Osram.• Project Lead to create new distribution Channels for select customers• Supply Chain functions to include Vendor PO processes and Inbound Deliver functions• Process investigation of Sales / PO Delivery and invoice issues• Process Lead for implementation of external reporting into our SAP BW system• Project Lead to look at Harmonizing our US SAP system with the Global Osram SAP system.

EDI Manager / Project Manager – ContractResponsible for ensuring the support and development of EDI transaction sets with the Company’s trading partners. Versed with ANSI X12 VICS and UCC standards. The ability to work with a variety of resources, organizations, and technologies. Strong team manager with above average problem solving and communication skills.• Manage EDI and associated Business to Business interfaces and relationships. Support EDI implementations with customers and vendors, managing VAN and trading partner relationships.• Design, develop, and implement EDI transactional methods to support trading partner specifications. Create and modify EDI document maps between the enterprise applications from the EDI translation software.• Prepare detailed system design specifications including file systems, processor requirements and peripherals. Prepare timelines and requirements for completion of each project. • Aid in the coordination and management of staff in the development and maintenance of EDI systems. Provide support for maintenance of related software and hardware.• Monitor EDI staff work and provide recommendations for training, development, salary increases and actions including hiring, terminating, and promoting staff.• Maintain a current knowledge of developments in the EDI industry. Provide recommendations and vision for EDI and standards-based topics and technologies as appropriate for the Company.

Manage the EDI B2B SI Environment and SAP security and role profiling for all users within MACOM. Support Sales and Distribution, Logistics, and Purchasing departments.• Manage the current EDI environment on IBM Sterling B2B Integrator 5.2.4.• Manage the SAP security and Role profiling of users• Manage the SAP job scheduler in the Cisco Tidal environment and within the SAP ECC environment.• Provide daily maintenance, upgrade, and performance of EDI and ERP applications.• Lead supplier and vendor implementations to meet both internal and external client expectations.• Upgraded from Sterling GIS 5.2.1 to IBM Sterling B2B Integrator 5.2.4.• Manage the XML RosettaNet implementation and implementation of PIPS 4C1, 4B3, 4B2, 4A3, 3B2, 3A8, 3A7, and 3A4.• Worked on a team to implement SAP CRM - Ship and Debit for distribution, territory management, opportunities and forecasting, ITS capability for sales representatives to view quotes/orders/materials.• Investigate issues and processes to be fixed or enhanced.• Work closely with offshore team to make SAP enhancements and resolve user issues.• Work with automated apps to implement shipping labels and understand full application processes to troubleshoot shipping issues• Provide general IT support.• Direct tasks and projects for the EDI team.

Managed the EDI Sterling GIS 5.2.1 environment and performed SAP SD configuration. Supported daily maintenance, upgrade, and performance of EDI and ERP applications and all SD configuration activities for SAP 4.7 environment.• Managed, maintained, and troubleshot EDI production system.• Managed all functions of SD configuration needs.• Worked closely in setting VAN communication both sftp and AS2 connectivity.• Created maps and conducted mapping changes and modifications on GIS map editor.• Reconfigured and maintain flows for the EDI system.• Worked closely with customer service representatives and project managers to implement and resolve EDI processes.• Maintained and enhanced production in the SAP environment for EDI.• Set up and maintained tables in SAP for EDI trading partners.• Provided general IT support.• Directed tasks and projects for the EDI team and SAP SD team.

Supported the EDI GIS environment. Supported daily maintenance, upgrade, and performance of EDI and ERP applications. Led supplier and vendor implementations to meet both internal and external client expectations.• Managed conversion from M/A-COM’s Gentran UNIX platform to Tyco Electronics Global GIS platform.• Managed both SAP and non-SAP EDI file transfers.• Maintained and troubleshot EDI production system for M/A-COM.• Implemented new trading partners and EDI processes to enhance company productivity.• Created maps and conducted mapping changes and modifications on Gentran: Mentor and GIS map editor.• Assisted in all upgrades of the Sterling Gentran Server, 5.0 to GIS 5.2.1.• Maintained and enhanced production in the SAP environment for EDI.• Set up and maintained tables in SAP for EDI trading partners.• Conducted upgrade changes/modifications to the EDI environment for SAP upgrades.• Provided general IT support.• Directed tasks and projects for the EDI team.

Supported daily maintenance, upgrade, and performance of EDI.• Maintained and troubleshot EDI production system.• Implemented new trading partners and EDI processes to enhance company productivity.• Worked closely in setting VAN communication.• Created maps and conducted mapping changes and modifications on Gentran Mentor.• Reconfigured and maintained flows for the EDI system.• Assisted in upgrading Sterling Gentran Server, 4.0 to 5.0 from Unix to Windows platform.• Modified/ created UNIX shell scripts for Sterling Gentran processes.• Managed both SAP and non-SAP EDI file transfers.• Maintained and enhanced production in the SAP environment for EDI.• Set up and maintained tables in SAP for EDI trading partners.• Modified/ created SAP programs to correct EDI issues to better suit business user needs.• Completed changes/modifications to the EDI environment for SAP upgrades.• Provided general IT support.• Directed tasks and projects for the EDI team.