Robert Walton Email & Phone Number

Avon, IN, US

Avon, Indiana, United States

Avon, Indiana, United States

• Responsible for handling higher severity incidents, often for high visibility customer accounts. o Engages on production down incidents and customer escalations either via a direct engagement with the customer, or by.
• Responsible for processing and responding to escalated tickets in the Product Support FedRAMP project during the APAC shift.
• Undertakes projects with management and subject matter experts to devise process and documentation improvements for the API team and for the wider engineering floor.
• Acts as a mentor and sounding board for fellow engineers, passing on technical or process experience, and providing support when they are unsure of next steps. o Regularly engages in discussion and opinion on various.
• Acts as a point of communication for engineers on other teams who must consult on issues related to API and Integrations incidents. o Provides guidance to enable engineers on other teams to engage on issues outside of.
• Writes training and methodology documentation on the team’s internal confluence page to alleviate challenges of unwritten “tribal knowledge.”

Avon, Indiana, United States

Avon, Indiana, United States

• Provides advanced-level call center infrastructure support to customers and partners, performing triage via phone and email, incident response, and using empathy and platform expertise to drive resolution. o.
• Utilizes complex lab environment to reproduce customer issues, in addition to general experimentation to gain a broader and more enriched understanding of the platform, its capabilities, and limitations.
• Works closely with management and subject matter experts to ensure incidents are resolved in an expedient and efficient manner.
• Works with fellow engineers to tackle difficult and complicated incidents and engages in knowledge transfer to help all involved parties grow in platform knowledge and expertise.

Indianapolis, Indiana Area

Worked in a fast-paced environment, diagnosing, ticketing and escalating customer network issuesand outages on multiple wide area networks across the United States. Worked intensively with local and regional network engineering teams to triage and pinpoint network outages for high profile customers in the Research, Development, and Education sectors.

Brownsburg, Indiana Area

Worked alone or with others in a kitchen to fulfill food orders by cooking and prepping various menu items. Also responsible for cleaning entire kitchen, organizing storage and keeping track of product expiration dates.

Brownsburg, Indiana Area

Interacted with dozens of customers on a daily basis. Responded to customer complaints, questions, and assisted in making sales. Responsible for handling store money, keeping accurate count of funds in cash registers and the store safe at the end of each shift.

Torrington, Connecticut Area

Established and maintained good PR relationships with several dozen media companies including Warner Brothers, Sony USA, Nintendo of America, Microsoft, Lion's Gate, Disney, and Square Enix. Utilized PR relationships to secure advanced copies of various media releases for review and analysis purposes.

Torrington, Connecticut

Edited and published articles for writers. Editing would include correcting grammatical or spelling errors, advising on better presentation, and changing formatting to match company style guides. Trained writers in the use of WordPress and company style guide. Led a team of editors and writers that ranged in size from twenty to thirty-five individuals that.

Wrote informational or opinionated articles on various media subjects including Video Games, Movies, and TV. Utilized WordPress to create cleanly presented and eye catching articles.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Bachelor's for Cyber Security/Information Assurance in competency based/accelerated program. Graduated June 2022

Associate Of Science - As, Computer And Information Systems Security/Information Assurance, 4.0 Gpa

Associate of Science degree in Cybersecurity/Info Assurance. Graduated August of 2019.