Coordinated events, prepared agendas, and managed schedule for CEO. Booked travel by coordinating and reserving transportation and lodging. Answered incoming phone calls and emails and presented urgent requests for timely response. Transcribed dictated information to provide clearly written communication. Planned business and social itineraries by managing personal calendar using Outlook. Handled confidential and sensitive information with discretion and tact. Organized and coordinated conferences and monthly meetings.

Maintained computer and physical filing systems. Created, maintained, and updated filing systems for paper and electronic documents. Updated reports, managed accounts, and generated reports for company database. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Developed and maintained successful relationships with vendors, suppliers and contractors. Managed office operations while scheduling appointments for department managers. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Coordinated special projects and managed schedules. Coached new hires on company processes while managing employees to achieve maximum production. Controlled finances to lower costs and keep business operating within budget. Managed compliance to keep organization operating within legal and regulatory guidelines. Reported to senior management on organizational performance and progress toward goals. Improved safety procedures to promote employee well-being and safety and protect company from potential liability. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Successfully managed budgets and allocated resources to maximize productivity and profitability.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Resolved customer problems and complaints. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Maintained visitor log for entering and leaving facility for security purposes. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices. Organized, maintained, and updated information in computer databases. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Aided colleagues, managers, and customers through regular communication and assistance. Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Greeted customers and visitors in-person and via telephone calls. Directed incoming calls to internal personnel and departments, routing to best-qualified department. Scheduled office meetings and client appointments for staff teams. Sorted, received, and distributed mail correspondence between departments and personnel. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. Oversaw inventory materials monitoring, requisitions and supply re-stocking. Coordinated travel accommodations, agenda and transportation for staff and out-of-town visitors. Answered incoming calls, directing clients to individuals addressing specific needs. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Acted as first point of contact and set appointments for prospective clients. Monitored visitor access and maintained situational awareness to promote on-site security and safety. Promoted maintenance of professional and courteous customer interactions across reception personnel.

Prepared and mailed invoices to customers, processed payments, and documented account updates. Followed up overdue payments and payment plans from clients to establish good cash flow. Submitted cash and check deposits and generated cash receipts to record money received. Monitored accounts to verify compliance with payment terms and schedules. Developed and maintained positive relationships with clients to maximize collections. Reviewed accounts on monthly basis to assess aging and pursue collection of funds. Reconciled accounts receivable ledger to verify payments and resolve variances.

Primary resource for effective, professional, yet discrete reception and telephone contact with clients, vendors, guests, while displaying poised demeanor with confidentiality as the foremost concern. Primary resource for daily office maintenance, tasks also include but not limited to; ordering office supplies and monitor usage; ordering office lunches, office break room products. Direct resource for daily maintenance of company databases; DAC (database access center) - set up of new hires- created secure database access; scheduled in-house and vendor training. Direct contact for all database related issues. Direct resource for monthly, weekly retrieval of database usage reports and invoices for client billing and database analysis. Import and enter usage data into Juris for client billing. Direct resource for incoming and outgoing correspondences; assembly of marketing materials Provided direct Executive Administrative support to a Partner. This includes but not limited to daily calendar management activities including prioritization of scheduled meetings, advising on potential calendar events or corporate issues, travel arrangements, Conference call coordinating, managed ever changing itinerary, expense reports, scheduling professional and some personal appointments, prepare all necessary documents and meeting materials, including marketing presentations and other administrative tasks. Assistant to the CFO; also provided upon request database analysis reports showing usage, vendor costs versus employee usage, versus client charges. 2nd Executive assistant to President when primary Executive Assistant was unavailable. Assisted in the account payable process and customer service issues regarding database related charges. · Provided general team administrative support for the firm employees and HR.