Responsible for the end-to-end management of client virtual/digital webcasting events within a SaaS-hosted digital environment. Involves strategic planning, implementation, and delivery of high-quality virtual events, utilizing proprietary software and systems.

Responsible for the comprehensive management of virtual events, ensuring they align with client objectives and are delivered on time. Oversaw the planning, implementation, and delivery of virtual events, coordinating cross-functional teams, and utilizing strong project management and product management skills.

Responsible for overseeing a team of editors, managing workflow, and ensuring the timely and accurate delivery of editorial projects. This role involved scheduling, prioritizing tasks, coordinating with remote team members, and maintaining high standards of client satisfaction through effective communication and problem-solving.

Overnight shift, responsible for creating and maintaining key in-house policy and procedure documents, streamlining training processes, and analyzing metrics to identify and address issues both during normal business hours and overnight. Developing leadership strategies, initiated client outreach to resolve concerns, and documented service failures to improve overall service quality.

Editorial Team manager responsible for overseeing and coaching a team of 6 to 9 editorial staff members. Managed workflow ensuring quality control, created policy documents, streamlined training processes, and developed leadership strategies. As a people manager participated in the training of new staff, analysis of metrics, and proactively addressing client concerns.

Digital Content Editor responsible for editing and managing press releases, text copy, and financial tables within a fast-paced client workstream. This role involves overseeing multiple digital press release projects simultaneously, maintaining high attention to detail, and implementing SEO best practices to maximize reader engagement.

Immigration Petition Writer responsible for drafting immigration petitions to the US Citizenship and Immigration Services (USCIS). Required adherence to strict style and content guidelines, as well as the ability to quickly learn and implement new writing methods, update documents, and ensure timely delivery to government agencies.