Deborah Bush Email & Phone Number

Remote - New Jersey

Responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming telephone calls or Salesforce cases as requested.• Management of the accounts receivable (AR) including analysis of the aged AR, looking for root cause issues• Investigating denial sources, resolving and appealing denials

Remote - Lebanon, Nj

Developed relationships with strategic athenahealth clients to resolve escalated issues while promoting athena’s services. Coached clients on following correct protocol and procedures, leveraging deep knowledge of client’s business to achieve desired result Partnered with Account Executives and Senior Management, ensuring the needs of clients were satisfied Trained new hires on Enrollment Services protocol, enabling rapid onboarding and supporting competence in the role

Belfast, Maine

Built a solid foundation for credentialing clients through having expert knowledge of payers. Collaborated with and supported internal and external stakeholders to meet organizational objectives. Facilitated team building and trust among a newly formed group, leading to a high performing and cohesive team  Created the first “Credentialing Communication” site on SharePoint, ensuring all relevant payer information was understood, shared and utilized among all members of Operations… Show more Built a solid foundation for credentialing clients through having expert knowledge of payers. Collaborated with and supported internal and external stakeholders to meet organizational objectives. Facilitated team building and trust among a newly formed group, leading to a high performing and cohesive team  Created the first “Credentialing Communication” site on SharePoint, ensuring all relevant payer information was understood, shared and utilized among all members of Operations and Implementation teams Developed and maintained the Style Guide for the Credentialing Rules engine which created a uniform system of accessing information Arranged Office Hours weekly to have a platform where Operations and Implementation cohorts could ask questions, voice concerns and offer ideas to ensuring a highly functioning Department Show less

Belfast, Maine

Built a solid foundation for clients through expert knowledge of ERA, EDI and EFT transactions ensuring accurate enrollment to payers. Curated payer knowledge to reduce operational effort and improve processes and results with a goal of serving the right work at the appropriate time with accurate instructions. Bridged communication gap across Internal Teams by creating working groups, which allowed open and honest discussions regarding processes and procedures Developed… Show more Built a solid foundation for clients through expert knowledge of ERA, EDI and EFT transactions ensuring accurate enrollment to payers. Curated payer knowledge to reduce operational effort and improve processes and results with a goal of serving the right work at the appropriate time with accurate instructions. Bridged communication gap across Internal Teams by creating working groups, which allowed open and honest discussions regarding processes and procedures Developed processes for standardized and streamlined workflows, increasing efficiency across departments Provided Adobe PDF and basic HTML training to internal cohorts, simplifying the entering of information into the Rules Engine Show less

Belfast, Maine

Managed a book of business for Small Group Credentialing Clients to ensure timely enrollment in Insurance plans. Developed excellent client relationships through weekly calls and well managed communications.

Belfast, Maine

Assisted clients with all aspects of athenaNet (Electronic Health Records) including dropping claims, Schedule Admin, encounter workflow, Billing Slip edits, Order Sets, Posting, Charge Integration, Payment Batches, Deposit Batches, Reporting, Pay for Performance Programs, 5 Step Patient Check-in protocol and e-payments.

Belfast, Maine

Assisted customers with credit card services inquires and resolutions during a very difficult time in the bank industry.

Searsport, Maine

Managed overall operations of the Inn, including advertising, business plans, budgeting, projecting and website administration.

Greater Seattle Area And Burlington, Nj

Supervised eight employees, ensuring company policies, guidelines and timelines were met. Completed ongoing analysis of processes to develop efficient and cost-effective means of providing accurate financial data to store operators, franchisees and Senior Leaders.