Debbie Parrish Email & Phone Number

Greater New York City Area

Responsible for overall client satisfaction with TriNet’s products and service, as well as driving increased revenue from client renewals year over year. Work collaboratively with the sales, service and operations teams to ensure the client receives excellent service in all interactions. Achieve client retention targets for assigned book of business. Conduct face-to-face client visits throughout the year. Manage the annual client renewal process, conducting contract negotiations and achieving revenue growth targets. Serve as the ‘eyes and ears’ for the Marketing and Product Development departments to identify what new products and services would benefit clients. Partner with sales representatives to build relationships with major prospective clients during the sales process to assist in initiating a long-term partnership with the client company. Market to existing clients any new products that come out of our Product Development group. Actively engage in the NPS process to drive client satisfaction including the development of a major accounts practice within current NPS structure. Ensure appropriate resolution of client issues by engaging relevant internal stakeholders and delivering recovery plans where appropriate.

Stamford, Ct

o Orginizational set up and maintenance of Salesforce.com including administration of database, managing user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations and training of new userso Creation and management of complex workflow rules, data validation, and triggers as well as develop and create customized reports and dashboards; o Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements; o Provide application users with technical support, or work with Salesforce support to resolve issues; Logging and tracking identified system problems through resolution; o Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed; o Tradeshow Management including full accountability for meeting show deadlines, planning and effective event coordination across the organizationo Research of event marketing & sponsorship opportunities for Sales & Marketing teamo Work closely with internal teams to define event goals, objectives and event implementation plans that promote the company brand and products cost-effectively.o Counsel with marketing and sales team members to extend promotional opportunities and help develop Sonitor’s brando Prepare all materials needed for show including booth, and marketing/promotional itemso Event site location coordination of union labor, for set up of booth, packing, unpacking delivery. As well as all other vendor services such as electrical, carpet, furniture etc.o Work with teams to assess effectiveness of promotional opportunities and recommend future alternativeso Creation of Campaign and upload of lead data into SalesForce for Sales follow upo Create process and reports on event lead tracking for ROI

New York, Ny

Promoted to newly-created team to manage the successful implementation of new product and industry initiatives, managing teams from a number of internal departments. Work hand-in-hand with large buy-side clients as well as dealers.

New York, Ny

Managed a global team, working with cross-functional departments on key initiatives to properly scope requirements for Account Management, Implementation, On-boarding (including Know Your Customer – KYC), Training and Documentation.

New York, Ny

Managed day-to-day functions of the Account Management, Implementation/On-boarding and Client Services teams. Ensured proper operation of product suites Markit Trade Manager, Port Rec and MarkitWire. Managed four (4) direct reports, with a staff of thirty (30) in New York, London and Tokyo.

Greater New York City Area

Managed global in-house Client Services team of ten (10) in New York to ensure timely and accurate responses to inquiries, improved customer satisfaction and increased profitability. Focused on retention and growth by building strong relationships with key users within a mix of large asset managers, Tier 1 banks and brokers:

New York, Ny

Strengthened relationships and revenue with existing clients. Uncovered new opportunities and potential users by introducing services to prospects in both buy and sell-side firms. Promoted within two months to Team Leader. Heavy focus on revenue retention and renewals. Increased business threefold, and ‘saved’ problem accounts. Provided training on a one-on-one and group basis. Gathered feedback and “wish lists” for product enhancements. Forged joint venture with Client Services to more proactively manage and increase business.

New York, Ny

Education record

Education record

Education record

Education record

Education record