LED component design and manufacturing company. • Point of contact for driving customer relationships and ensuring an amazing experience throughout the ordering and delivery process. • Partner with other cross-functional team members including sales, engineering, procurement, and manufacturing to ensure on-time delivery.• Identify continuous improvement in the order fulfillment process and drive continued, high-quality service value. • Program manage account… Show more LED component design and manufacturing company. • Point of contact for driving customer relationships and ensuring an amazing experience throughout the ordering and delivery process. • Partner with other cross-functional team members including sales, engineering, procurement, and manufacturing to ensure on-time delivery.• Identify continuous improvement in the order fulfillment process and drive continued, high-quality service value. • Program manage account escalations and customer support issues. Show less

Manufacturer and distributor of essential laboratory wares and services to the scientific community.• Manage a team of customer service representatives dedicated to bringing individual attention, prompt delivery, and responsiveness to client’s needs. • Recruit and build a team of effective sales and customer service representatives to meet the high expectations of customers.• Facilitate new processes, tools, communications, training and methodologies to ensure the… Show more Manufacturer and distributor of essential laboratory wares and services to the scientific community.• Manage a team of customer service representatives dedicated to bringing individual attention, prompt delivery, and responsiveness to client’s needs. • Recruit and build a team of effective sales and customer service representatives to meet the high expectations of customers.• Facilitate new processes, tools, communications, training and methodologies to ensure the success of sales programs across teams and departments throughout the company. • Serve with other departmental management to facilitate relationships among department members and locations to achieve the organization’s goals and objectives.• Collaborate with marketing, support, community management, internal systems, product management and account management to facilitate new programs and campaigns. Show less

Media and technology company driving innovation and world-class experiences.• Lead clean order verification process for order entry, provisioning, design engineering, and billing supporting Ethernet, Carrier, and Cell Backhaul services for business enterprise customers.• Balance daily operational needs and employee development utilizing quality audits, service level agreement metrics, KPIs, and lean principles.• Methodize processes and procedures pertaining to new system… Show more Media and technology company driving innovation and world-class experiences.• Lead clean order verification process for order entry, provisioning, design engineering, and billing supporting Ethernet, Carrier, and Cell Backhaul services for business enterprise customers.• Balance daily operational needs and employee development utilizing quality audits, service level agreement metrics, KPIs, and lean principles.• Methodize processes and procedures pertaining to new system roll-outs, upgrades, and venture acquisitions. • Align cross-functional teams with concise and targeted information. Show less

Global Medical Device Manufacturer and Distributor for the IVF Market and Women's Healthcare.• Managed and mentored a high performance support team in positive customer experience transactions, accurate order processing/invoicing, and expedient issue resolution.• Collaborated globally with multi-sites in key decision strategies involving manufacturing, sales/marketing, purchasing, finance, and warehouse operations.• Facilitated intercompany inventory and logistics… Show more Global Medical Device Manufacturer and Distributor for the IVF Market and Women's Healthcare.• Managed and mentored a high performance support team in positive customer experience transactions, accurate order processing/invoicing, and expedient issue resolution.• Collaborated globally with multi-sites in key decision strategies involving manufacturing, sales/marketing, purchasing, finance, and warehouse operations.• Facilitated intercompany inventory and logistics information flow for a new, dedicated product ordering system operating in tandem with corporate office. This major milestone increased sales orders, customer contact, and financials by 45%.• Go-to person for troubleshooting supply chain and ERP system operational issues. Show less

Consulting firm providing professional services to warehouse and distribution facilities.• Active in the administration of customer service, project management, sales/marketing, finances, and general office support. Played a key role in company policies, human resources, recruitment, timesheets/payroll, legal review, and benefits research and enrollment. • Responsible for financial reporting, budgets, fee invoicing, collections resolution, credit card/bank reconciliation… Show more Consulting firm providing professional services to warehouse and distribution facilities.• Active in the administration of customer service, project management, sales/marketing, finances, and general office support. Played a key role in company policies, human resources, recruitment, timesheets/payroll, legal review, and benefits research and enrollment. • Responsible for financial reporting, budgets, fee invoicing, collections resolution, credit card/bank reconciliation, general ledger/journal entry, and employee expenses. Show less

Consulting firm providing a full-range of engineering/facility design services to the pharmaceutical, biotech, and chemical industries.• Involved in project planning, scheduling, and coordinating the professional services provided by various engineering disciplines for designated projects in office and off-site.• Developed and created client solutions that met project or departmental objectives considering cost/budget, schedule, and technical requirements. Led a diverse team… Show more Consulting firm providing a full-range of engineering/facility design services to the pharmaceutical, biotech, and chemical industries.• Involved in project planning, scheduling, and coordinating the professional services provided by various engineering disciplines for designated projects in office and off-site.• Developed and created client solutions that met project or departmental objectives considering cost/budget, schedule, and technical requirements. Led a diverse team and monitored/analyzed progress aspects and quality compliance.• Conceptualized opportunities and identified problems, developed action plans, managed presentations, and prioritized scope of work tasks. Provided on-site construction assistance and start-up services with GCs and subcontractors to verify install conformance with PIDs, GAs, and specific plan documents. Familiar with cGMP, OSHA, FM, NFPA, and other policies. Show less