Deborah O'Connell Email & Phone Number

Greater Philadelphia Area

• LED component design and manufacturing company.
• Point of contact for driving customer relationships and ensuring an amazing experience throughout the ordering and delivery process.
• Partner with other cross-functional team members including sales, engineering, procurement, and manufacturing to ensure on-time delivery.
• Identify continuous improvement in the order fulfillment process and drive continued, high-quality service value.
• Program manage account… Show more LED component design and manufacturing company.
• Program manage account escalations and customer support issues. Show less

• Manufacturer and distributor of essential laboratory wares and services to the scientific community.
• Manage a team of customer service representatives dedicated to bringing individual attention, prompt delivery, and responsiveness to client’s needs.
• Recruit and build a team of effective sales and customer service representatives to meet the high expectations of customers.
• Facilitate new processes, tools, communications, training and methodologies to ensure the… Show more Manufacturer and distributor of essential laboratory wares and services to the scientific community.
• Facilitate new processes, tools, communications, training and methodologies to ensure the success of sales programs across teams and departments throughout the company.
• Serve with other departmental management to facilitate relationships among department members and locations to achieve the organization’s goals and objectives.

• Media and technology company driving innovation and world-class experiences.
• Lead clean order verification process for order entry, provisioning, design engineering, and billing supporting Ethernet, Carrier, and Cell Backhaul services for business enterprise customers.
• Balance daily operational needs and employee development utilizing quality audits, service level agreement metrics, KPIs, and lean principles.
• Methodize processes and procedures pertaining to new system… Show more Media and technology company driving innovation and world-class experiences.
• Methodize processes and procedures pertaining to new system roll-outs, upgrades, and venture acquisitions.
• Align cross-functional teams with concise and targeted information. Show less

• Global Medical Device Manufacturer and Distributor for the IVF Market and Women's Healthcare.
• Managed and mentored a high performance support team in positive customer experience transactions, accurate order processing/invoicing, and expedient issue resolution.
• Collaborated globally with multi-sites in key decision strategies involving manufacturing, sales/marketing, purchasing, finance, and warehouse operations.
• Facilitated intercompany inventory and logistics… Show more Global Medical Device Manufacturer and Distributor for the IVF Market and Women's Healthcare.
• Facilitated intercompany inventory and logistics information flow for a new, dedicated product ordering system operating in tandem with corporate office. This major milestone increased sales orders, customer contact.
• Go-to person for troubleshooting supply chain and ERP system operational issues. Show less

• Consulting firm providing professional services to warehouse and distribution facilities.
• Active in the administration of customer service, project management, sales/marketing, finances, and general office support. Played a key role in company policies, human resources, recruitment, timesheets/payroll.
• Responsible for financial reporting, budgets, fee invoicing, collections resolution, credit card/bank reconciliation… Show more Consulting firm providing professional services to warehouse and distribution facilities.
• Responsible for financial reporting, budgets, fee invoicing, collections resolution, credit card/bank reconciliation, general ledger/journal entry, and employee expenses. Show less

• Consulting firm providing a full-range of engineering/facility design services to the pharmaceutical, biotech, and chemical industries.
• Involved in project planning, scheduling, and coordinating the professional services provided by various engineering disciplines for designated projects in office and off-site.
• Developed and created client solutions that met project or departmental objectives considering cost/budget, schedule, and technical requirements. Led a diverse team… Show more Consulting firm providing a full-range of.
• Developed and created client solutions that met project or departmental objectives considering cost/budget, schedule, and technical requirements. Led a diverse team and monitored/analyzed progress aspects and quality.
• Conceptualized opportunities and identified problems, developed action plans, managed presentations, and prioritized scope of work tasks. Provided on-site construction assistance and start-up services with GCs and.