• Oversaw the operational support associated with a BPO program.• Complete and oversee work processes for effective communication, hiring, training, counseling, problem resolution, and resolution of payroll, billing, and expense issues.• Manage and supervise staff to ensure service commitments are met.• Coach, counsel, and conduct performance reviews.• Track and measure general and program-specific data and metrics and report to Customer, Kelly BPO management and internal stakeholders, as necessary.• Develop process improvements and work instructions to ensure we are effectively aiding the Client, and employees.• Participate in scope related projects as assignedThe responsibilities of the Field Inventory Coordinator include:• Remote communication and collaboration• Support US Sales teams, Regional Managers and Business Analysts with all aspects of Field Inventory• Spine loose good deployment execution• System transactions• Allocate available inventory from Millstone to reduce backorders.• Ensure commercial approval.• Error handing and remediation• Suggest/implement procedural changes to maximize productivity and efficiency.• Work closely with Marketing teams on new product launches for Field Inventory• Escalate inventory challenges through proper channels

• Supported US and Global marketing and sales teams with a $150 M portfolio made up of nine diverse and complex product categories.• Provide technical aid and product education to sales team for nine product categories.• Compiled product and pricing information for GPO and Government contract bids• Review of redlines of contract terms and conditions with Legal Team and Field Sales Organization.• Collaborate with the Field Sales Organization, Account Management, Contract Strategy, Marketing to ensure best proposal is presented and could be administered effectively in the contracting system. • Collaborate with Contract department to ensure GPO and Government pricing was loaded correctly.• Researched 510K's via the FDA Database• Collaborate with colleagues from Regulatory Affairs to obtain 510K and CE Mark info.• Provided information in response to regulatory investigations as asked.• Managed GTIN Database and uploaded new codes as needed.• Forecast and demand planning.

• Specifically managed the administration of all Regional and National GPO and Government contracts.• Maintained contract eligibility, processed LOC’s, and oversaw pricing discrepancies.• Implemented pricing, pricing adjustments and hierarchy changes.• Work directly with Marketing and Sales force to assure the prompt and correct management of key customer contracts.• Collaborate with internal teams to enforce and train on proper contract procedures.• Notify sales force as awards are received as a result of an RFP being sent.• Maintain Default/List pricing/ SPO pricing/OEM contracts.• Collaborate with other departments to ensure contractual terms and conditions are acceptable

 Interfaced with client shareholders. Ensured client and regulatory standards were met and/or exceeded. Responsible for the maintenance, accuracy and satisfaction of shareholder accounts Presented training and orientation sessions within the department, as well as related departments within the company