Dee Wright Email and Phone Number
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Dee Wright personal email
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I am an energetic, disciplined, self-driven, problem solving Public Records Client Services Manager for HireRight, working as a liaison between the Public Records Department and our customer facing departments, with a focus on addressing escalations and providing solutions. I am very knowledgeable about our processes, as well as public records processes.I have 13 years experience in the background screening business including supporting Fortune 500 companies. I have worked in customer service, client management, and project management roles, supervised and managed employees, as well as, creating and implementing our consumer dispute process.SpecialtiesPublic Records knowledge and client/customer service support.
Hireright
View- Website:
- hireright.com
- Employees:
- 1686
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Public Records Client Services ManagerHireright May 2005 - PresentExpert on operational best practices, processes and HireRight's applications that support Public Records. Serve as the liaison between the Public Records Department and our internal clients including Customer Service, Product Management, Sales Support and Account Management. Report trends and develop additional metrics to assist management in resolving escalations. Key Responsibilities:• Serve as Subject Matter Expert (SME) on calls with customers regarding customer service issues• Communicate issues involving Customer inquiries to the proper source and return answers and/or explanations in a timely manner• Escalate performance and process gaps when normal operational procedures prove ineffective • Monitor issues/escalations via mailbox and other electronic methods• Processed Public Records Department disputes, created process manuals for product disputes, and trained new employees on processes.
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Project ManagerHireright Feb 2005 - May 2005• Designed Salesforce.com CRM for dispute resolution tracking, for all production departments within company.• Created logic for extraction of jurisdictions for Court Record Reporting• Worked on and helped design an improved seeded hit program• Investigated Child Abuse Registry availability in the US, by contacting multiple government sources. Provided in depth study and processes for product rollout.• Created and designed the Public Record Department’s formal dispute resolution process, including creating templates for Customer Service to utilize.• Analyzed data for design of a National Criminal Database search auto-extend product
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Customer Service ManagerHireright Mar 2003 - Feb 2005Promoted from Supervisor to Manager
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Customer Service SupervisorHireright Feb 2002 - Mar 2003Promoted from CSR to Supervisor due to hard work and commitment to the organization. My past achievements demonstrated that I was ready for new challenges and responsibilities.
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Customer Service RepresentativeHireright Jul 2000 - Feb 2002Started with HireRight as a CSR
Dee Wright Skills
Dee Wright Education Details
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Business -
Business
Frequently Asked Questions about Dee Wright
What company does Dee Wright work for?
Dee Wright works for Hireright
What is Dee Wright's role at the current company?
Dee Wright's current role is Client Service Mgr. at HireRight.
What is Dee Wright's email address?
Dee Wright's email address is dw****@****ght.com
What is Dee Wright's direct phone number?
Dee Wright's direct phone number is +171483*****
What schools did Dee Wright attend?
Dee Wright attended Cerritos College, Fullerton College.
What skills is Dee Wright known for?
Dee Wright has skills like Salesforce.com, Customer Service, Management, Crm, Customer Satisfaction, Process Improvement, Project Management, Training, Microsoft Office, Background Checks, Team Building, Problem Solving.
Who are Dee Wright's colleagues?
Dee Wright's colleagues are Jessica Dahl, Freya Cannon, Daniel Parra, Vishnu Talla, Angela Pisano, Jonathan De La Cueva, Swathi Gowda.
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Dee Flaharty
Morrisdale, Pa5dayzim.com, shanercorp.com, availtec.com, availtec.com, qccgrp.com
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