Dee Wright Email & Phone Number

• Expert on operational best practices, processes and HireRight's applications that support Public Records. Serve as the liaison between the Public Records Department and our internal clients including Customer Service.
• Serve as Subject Matter Expert (SME) on calls with customers regarding customer service issues
• Communicate issues involving Customer inquiries to the proper source and return answers and/or explanations in a timely manner
• Escalate performance and process gaps when normal operational procedures prove ineffective
• Monitor issues/escalations via mailbox and other electronic methods
• Processed Public Records Department disputes, created process manuals for product disputes, and trained new employees on processes.

• Designed Salesforce.com CRM for dispute resolution tracking, for all production departments within company.
• Created logic for extraction of jurisdictions for Court Record Reporting
• Worked on and helped design an improved seeded hit program
• Investigated Child Abuse Registry availability in the US, by contacting multiple government sources. Provided in depth study and processes for product rollout.
• Created and designed the Public Record Department’s formal dispute resolution process, including creating templates for Customer Service to utilize.
• Analyzed data for design of a National Criminal Database search auto-extend product

Promoted from Supervisor to Manager

Promoted from CSR to Supervisor due to hard work and commitment to the organization. My past achievements demonstrated that I was ready for new challenges and responsibilities.

Started with HireRight as a CSR

Business

Business