Dee Wright Email & Phone Number

Expert on operational best practices, processes and HireRight's applications that support Public Records. Serve as the liaison between the Public Records Department and our internal clients including Customer Service, Product Management, Sales Support and Account Management. Report trends and develop additional metrics to assist management in resolving escalations. Key Responsibilities:• Serve as Subject Matter Expert (SME) on calls with customers regarding customer service issues• Communicate issues involving Customer inquiries to the proper source and return answers and/or explanations in a timely manner• Escalate performance and process gaps when normal operational procedures prove ineffective • Monitor issues/escalations via mailbox and other electronic methods• Processed Public Records Department disputes, created process manuals for product disputes, and trained new employees on processes.

• Designed Salesforce.com CRM for dispute resolution tracking, for all production departments within company.• Created logic for extraction of jurisdictions for Court Record Reporting• Worked on and helped design an improved seeded hit program• Investigated Child Abuse Registry availability in the US, by contacting multiple government sources. Provided in depth study and processes for product rollout.• Created and designed the Public Record Department’s formal dispute resolution process, including creating templates for Customer Service to utilize.• Analyzed data for design of a National Criminal Database search auto-extend product

Promoted from Supervisor to Manager

Promoted from CSR to Supervisor due to hard work and commitment to the organization. My past achievements demonstrated that I was ready for new challenges and responsibilities.

Started with HireRight as a CSR

Business

Business