Deena A. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Assessed the GHG Projects’ conformity to ISO14064. Identified 5 discrepancies per project through careful attention to detail and streamlined the team’s response rate. Mastered 3 private Registry programs, SAP within my first week, enabling efficient integration into a team of 6 and processed 100+ invoices on SAP. Resolved technical issues by corresponding with customers and coaching re-submissions. Opened 10 projects on JIRA “issues log” to aid customers with technical issues. Devised a plan using Excel and directed the team to implement a Q&A page. The page supported clients and streamlined our communication with them.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Exhibited data collection and critical thinking skills by analyzing and interpreting 70 research papers to aid in the creation of a button battery coating to reduce esophageal injuries. Articulated team findings at U of T's undergraduate research conference and implemented engaging PowerPoint presentation techniques for an audience of over 100 people.

Toronto, Ontario, Canada

Managed front desk operations, including answering phone calls and assisting customers. Developed strong customer service skills, with a focus on ensuring customer satisfaction. Demonstrated professionalism and effective communication skills in all customer interactions. Utilized hospitality skills to provide an exceptional customer experience.

Bachelor Of Applied Science And Engineering In Materials Science Engineering, Minor In Environmental Engineering

Activities and Societies: Sustainable Engineers Association, Unilever Case Competition, Li-cycle case competition.

Jumeirah College