Deena Smith Email & Phone Number

~Build and maintain relationships with enterprise-level accounts while acting as a liaison between the client and internal teams to address challenges and improve client experience~Analyze client data to identify areas of growth and opportunity that would improve the client experience~Serve as a client advocate to improve retention and solidify client confidence in Spectrio services~Ensure client satisfaction by utilizing client data and engagement metrics

~ Manage SaaS client accounts and their requests from start to finish via Zendesk, NetSuite, and iMeet, ensuring they receive quality content in a timely fashion~ Facilitate all functions necessary to manage client production schedules and update requests, such as confirming load dates, facilitating creative calls, and loading content~ Foster long-term client relationships.-Work closely with the Creative and Content Engineering Teams to deliver requests~ Provide account support requested by the sales team.

~ Provides managerial authority and is the accountable manager for all processes of the Maintenance Department, Parts Department, Avionics Department, technical publications, maintenance training and hangar needs~ Works in direct liaison with the company owner and colleagues in scheduling maintenance of company’s aircraft, coordinating changes of maintenance schedules with all concerned, and all modifications changes required by flight operations~ Oversee the productivity of the avionics and maintenance teams and individuals to ensure efficiency and worktime estimates are met- Ensures that adequate staffing, facilities, tooling, and equipment are available for maintenance of the company aircraft for the 145 Repair Station~ Responsible for reviewing and approving contracts related to maintenance assets and outsourced vendors~ Manages and ensures that proper materials and aircraft parts are ordered, received, and issued to the aircraft, as well as ensuring all required tools are timely calibrated~ Perform tasks associated with the aircraft parts and tools department for an FAA Repair Station to include shipping, receiving, and inventory control~ Coordinates with the neighboring flight school for specific maintenance requirements and parts needed to assist in ensuring their training flights

Boerne, Texas, United States

~ Perform and aid in 100-hour inspections and standard maintenance for a variety of general aviation. aircraft, including Cessna, Piper, Beechcraft, Cirrus, etc.~ Document work completed per company procedures and Federal Aviation Regulations~ Tow aircraft as needed~ Research aircraft logs for outstanding F.A.A. Airworthiness Directives, service letters, bulletins, and recommended action and comply as directed

San Antonio, Texas, United States

~ Performed and carried out specific maintenance required by A, B, C, and D checks for heavy aircraft,specifically Boeing 737University of the Incarnate Word Professor Fall 2015 - Fall 2016 ~ Taught English Composition I and II and developed various syllabi for those classesHallmark University Instructor Spring 2014 - Spring 2016~ Taught Humanities and English Composition, created course content, and troubleshot departmental issues with faculty members~ Created and hosted optional writing and study sessions for students, providing a Socratic space for them to discuss potential issues with their paper topics and writing executionEducation and Certifications~ Airframe and Powerplant Licenses~ Hallmark University, Associates Degree of Applied Science and Aeronautics ~ University of Texas at San Antonio, M.A.-English~ B.A. EnglishAccomplishments~ Completed a “Thru” hike of the Appalachian Trail, a 2,198-mile trail spanning from Georgia to Maine, requiring detailed planning & dedicationMay 2017 May 2017 May 2013 May 2011Mar. 2018 - Sept. 2018361-571-9401 deenasmith1630@gmail.com ~ Replaced defective parts and reassembled units ensuring conformance with applicable regulations and manufacturer's specifications

San Antonio, Texas, United States

~ Taught English Composition I and II and developed various syllabi for said classes

~ Taught Humanities and English Composition, created course content, and troubleshot departmental issues with faculty members~ Created and hosted optional writing and study sessions for students, providing a Socratic space for them to discuss potential issues with their paper topics and writing execution

Full Stack Development Certificate, Computer Software And Media Applications

The UTSA full-stack web development program focuses on JavaScript, HTML, CSS, Bootstrap, jQuery, Git, React, and other essential.

Airframe And Powerplant, 4.0

Master Of Arts (M.A.), English Language And Literature, General

Activities and Societies: Vice President of Sigma Tau Delta--Active English Honor society dedicated to the perpetuation of academic.

Bachelor Of Arts (B.A.), English Language And Literature, General