Deepak Sharma Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

• Cultivates strong partnerships with customers to achieve higher share of wallet,• Coordinate account strategies, and support company goals• Manages multiple customer decision-maker relationships, including C-level, to ensure business continuity.• Understanding the customer supply chain across multiple industries and uses this knowledge to develop relevant account strategy that address customer issues/opportunities and create value for the customer• Responsible for overall performance and management of the team assigned• Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, adherence to timelines• Maintains contract compliance to ensure elements of contracts are being followed by both company and the customer.• Collaborates with cross function to establish performance to SLA.• Coordinate to develop solutions and meet & exceed the expectations of the customers.• Communicates customers' needs to internal stakeholders and local region operations during the solution build-out phase to hold internal partners accountable for implementing and maintaining solutions as designed.• Up-sell, Cross Sell, Expansion and Upgrades of existing clients.• Monitor usage & proactively contact clients upon low usage and aligning coaching/training to improve their utilization

Pgdm, Marketing And Advertisement/Pr

Bachelor Of Commerce (B.Com.)

10Th,12Th, Commerce Stream