Deepak Sharma Email & Phone Number

Gurugram, Haryana, India

Transaction Monitoring, Financial Crime CoE

Gurgaon, Haryana, India

Credit Bust-Out and Credit Abuse

Gurgaon, India

Credit Abuse and Bust Out Modeling

Gurgaon, India

Credit Abuse and Bust Out Modeling

Gurgaon, India

• Develop & validate card member focused & merchant focused fraud risk models by utilizing the Best-In-Class modelling techniques.• Utilize machine learning techniques such as Random Forest and Gradient Boosting Machine to improve over traditional models.• Evaluate new data sources/variables for their efficacy in discriminating between fraudulent and genuine transactions based on statistical technique and business judgment. • Track and Monitor the performance of fraud models and conduct reviews. • Partner with technology teams to ensure smooth and timely implementation.• Train and mentor the new hires on business knowledge, Statistical techniques and SAS.

Bengaluru, India

• Forecast call volume, average handle time and other drivers against planned/forecasted objectives to utilize the forecast for further capacity planning at strategic and tactical level• Develop quantitative / predictive models and techniques such as Time Series and Regression Analysis and drivers based modelling to predict population impact, response call rates, average handle times and volumes distributions by month, day, and hour.• Deploy predictive models and tools to support management decisions as they relate to short and long term goals and forecasts.• Advocate in the development of long term forecasting and business simulation tools designed to discover impacts of customer behaviour patterns, marketing/product promotions, volume fluctuations and other variables associated with the Call Centers business.

• Providing analytics support to the Marketing function of a large global pharmaceutical firm.• Plan and execute the various ad-hoc analysis and projects for the Customers of Genpact based on the teleconferences and requests.• Train the new hires and up skill them on business knowledge.

I was getting trained on different IT tools.

Master Of Technology, Resources Engineering

Master Of Science, Mathematics