Configuration Management• Conducting auditing CMDB CI’s with respect to the requests fulfilled; completing the requests from end user in updating CMDB with mandate CI’s• Working on automation activities for CMDB updates in Service now & BMC Remedy; providing training internally for Remedy & Service now tools• Maintain the asset management database containing all the information necessary for the lifecycle of an IT asset.• Resolve discrepancies identified in asset management database• Reconciliation of discovered assets that are not tracked in the asset management database• Reconcile disposal vendor reports with the asset management database• Reconcile shipping orders against information in purchase orders for tracked assets• Manage the validation of the asset management database records by performing a scheduled task to QA the data for asset records • Ensure that the Configuration Management Process is used correctly within the department• Managing PC Refresh project which consists of 109 locations across the globe with more than 8000 PC’s; defining and governing the process as per CMDB model provided by customer •Associating the CI’s with their relations and dependencies accordingly; contracting in Atos & PMI for IT Services is totally for 5 years which is for more than 20 million EURSoftware Asset Management:• Software IT Asset Management experience in end user computing• Knowledge of software models, metrics, and asset management best practices for server and desktop license entitlements.• Managing software entitlements for the publishers like Adobe, Microsoft and others• Proven ability to review and understand software licensing documents and contracts.• Licensing knowledge and product use rights for MS, Oracle, Symantec, Adobe, etc• Cost optimization & Request fulfilment of software requests through Service now• Completed Renewal of Adobe licenses for PMI Project (ATOS)

IT Asset & Configuration Management (SW & HW)Leading Pune IT Asset Team with 8 members and 6 offices and handling more than 30000 Assets along with this currently working for SAP project’s transition processManages, develops and continuously improves ITAM processes to improve customer experience, enhance productivity, minimize liability and achieve savings.Communicates to IT management, leaders and operational teams ITAM information needed for informed decision making.Ensures that processes are in place for maximizing unused, or partially used IT assets to achieve full efficiency.Ensures that all required hardware and software information is updated into an ITAM repository Service now, and ensures that information is up-to-date, accurate, and auditable.Through Service now tool managing and optimizing the purchase, deployment, IT ProcurementHandling Procurement of IT Assets for entire Projects/Clients.Getting quotes from different vendors and finalizing the best quote as per requirements.Generating PR & PO as well as following-up with vendors & customers on timely basis to fulfill the requirements.Maintaining the PO and the Invoice documents and initiation the internal movement Process.Promoting new vendors and adding them in company tool.Initiating the Payment process for the received materials.Tracking all the IT Assets in the database.TEAM RESPONSIBILITIES -Manages resource shift rostersTracking of all IT Asset activities till closureEnablement of training session for reportees.Achieving SLA on monthly basis regards to IT Asset allocation & de-allocation service requestKPI fulfilment by coordinating with business and internal teamAchievements –Individual Excellence in Business Operations Contribution to Deliver Excellence.Involved in Business Continuity Management and implementations for BS25999 certification; got clear/nil? reports in audit as also for ISO 20000 and ISO 27001

ROLE & RESPONSIBILITIESManaging IT Assets at different stages of life cycle from Procurement till Disposal.Update, Manage & Track asset data regularly through Asset Management Tool.Document all details of material and cost (PO, Invoice, Inward details, etc.)Responsible for managing team of Asset Coordinators of location & ensure business continuity.Inventory & Store management- Managing the inward/outward of IT Assets through proper tracking & documentation.Regular Vendor interactions for comparative quotes & price negotiations where required.Submission of invoices to Finance, submission of provisions & follow up for Vendor payments where required.Knowledge of SEZ & STPI norms related to Bonding/De-bonding of IT Assets.Good Knowledge of MS-Excel for managing data & reporting.Tracking the assets (Workstations, Printers & Servers) in BMC database.Responsible for giving clearances for IT Asset handover by associates & recommend recoveries where required.Providing weekly/monthly status reports on the assets to Stakeholders.Checking tickets assigned in ticketing tool BMC, assigning to respective engineers for work completionProviding consumable items against ticket raised by user and maintaining the trackerResponsible for the re-conciliation of the database with the report.Ensuring all mails and queries and tasks are tracked till closure.Ensure Laptop and Desktop allocation is done within the SLA.Coordinate with the operation team and deploy the asset and managing the IT Store.Knowledge on movement of IT equipment locally or across PAN India locations.

ROLE & RESPONSIBILITIES:Worked as a Sr. System Engineer for IT Operations I was handling 10000 IT Asset.Planning & Procurement: User requests for a new Asset and after validation of relevant approvals and check for stock availability, then start to raise a Purchase order for the requested assets, with the help of SAP e-procurement tool.Asset Delivery: Regular follow ups with Vendor, Global sourcing, Tax consultants and get the materials delivered on time for all the raised procurementAsset Deployment: Assets are deployed to end user with agreed TAT.Asset Maintenance: Validate and Track all the assets which floor and stores about Warranty and AMC. Also forecast the future requirements.Yearly we follow a process to extend their AMC.Intra Unit Asset Management: analyze the future requirement and move assets inter location basis on the availability. Coordinate with tax team and vendors for the movement of assets.Asset Retirement: Coordinates with Finance team, E- Waste Vendor and other stake holders to agree on a most feasible option to scrap for faulty EOL assets, before going for E-waste make sure to degauss the hard drives. Store Inventory Management: Maintain a Weekly monthly and quarterly tracker of all assets in stores and plan the deployment retirement accordingly.Physical Verification: Manage vendor team to complete the Physical verification of all the assets twice in a year.Vendor Management: Manage Vendor staff across location.Moreover, I was maintaining the vendor contact information list and escalation chart. HP, Dell & Acer, maintaining documents (Invoice, Delivery Challan, SAP GRIN, Gate pass) for all vendors. New Assets Procurement by Vendors and cost negotiationsMIS Report – Daily - Exit, Transfer, SRM Reports. Weekly - Inactive Asset, Polling, Non- Polling Assets reports. And Stock Report on quarterly basis. ROI Level Report on Monthly Basis

Worked in IT Operations as IT Asset Associate for 3 major clients.Worked in a team of 20 people and major areas of work covered IT Asset Management Consulting, Purchase operation and MIS projectJul. 2010 – Feb. 2012 Vodafone India Services Ltd., Pune Feb.2012 – Jul. 2013 Volkswagen India Pvt Ltd., PuneJul. 2013 –Sep 2014 Bajaj Finserv Ltd. Pune ROLE & RESPONSIBILITIES -Asset Engineer (Software & Hardware)Responsible for planning and analyzing phase for IT Asset Management capabilities with expectations of following plan and analyze phase with Design and Build. Setting up the weekly, monthly and quarterly procurement plan.Preparing, processing the requisition and purchase order for supplies and equipment.Setting up the weekly, monthly, quarterly procurement plan.MIS budgets & PO Implementing purchasing and contract management instructions, policies and procedures.Interacting with the customers to gather their feedback regarding the products’ & services. Maintaining cordial relations with customers to sustain the profitability of the business.Discussion & communication with Customer on any issue after sales.