Deepak Shanmugam Email and Phone Number
🔮 **Riddle Me This:***I can be found in many places, from classrooms to your home, and I hold endless secrets. You can open me up, but I never speak a word. What am I?***My Journey✨**In the vast digital universe, I am the unseen maestro ensuring everything functions harmoniously. My role is to transform chaos into clarity, making sure every interaction and connection flows smoothly and effortlessly. 🌠**In Other Words ⬇️**I am a passionate Network Engineer with 3.2 years of experience in troubleshooting, diagnosing, and resolving complex technical issues swiftly. I am skilled in managing, monitoring, and implementing changes in network infrastructures.**About Me:**Driven by a deep passion for technology and problem-solving, I excel at turning complex challenges into seamless solutions. My experience ensures that systems run effortlessly and issues are resolved efficiently.Dare to uncover the answer hidden within? Connect with me, and let’s explore the art of seamless digital integration together. ✨
-
Network Engineer L1.5Cbts Apr 2022 - PresentChennai, Tamil Nadu, India•Successfully resolved over 2,000+ incidents with 100% SLA compliance, handling P1 and P2 issues through troubleshooting, coordinating with the appropriate teams, or escalating to the next level as needed.•Primary Role is to Maintain seamless network operations across 18 business centers, 50+ third-party locations, and 2 data centers for Synchrony, ensuring continuous network performance with minimal or no downtime.•Collaborated with cross-functional teams to successfully complete a major network upgrade, resulting in a 20% increase in capacity and improved service quality for customers.•Executed scheduled Network device upgrades and configuration changes with 0% service downtime, ensuring continuous operation and service reliability.•Leading transition to operations for various Devices, including the TTO project, and developed Technical and Process SOPs to standardize and streamline network operations. -
Associate-Cs InternetSutherland Apr 2021 - Jan 2022India•Managed technical support for network-connected devices including Prime Video, Kindle, Alexa, and Fire Stick, handling an average of 70 queries per day for Amazon clients.•Achieved 100% SLA compliance and enhanced device performance by utilizing diagnostic tools, adhering to stringent response and resolution timelines, and troubleshooting issues, leading to a 98% customer satisfaction rate.•Resolved complex technical issues by applying advanced diagnostic methodologies, reducing repeat issue rates by 20% and decreasing average resolution time by 15%, thus enhancing device performance and customer experience.•Facilitated Return Merchandise Authorization (RMA) for faulty devices, ensuring swift replacement and minimizing customer downtime.
Deepak Shanmugam Education Details
Frequently Asked Questions about Deepak Shanmugam
What company does Deepak Shanmugam work for?
Deepak Shanmugam works for Cbts
What is Deepak Shanmugam's role at the current company?
Deepak Shanmugam's current role is Dynamic Network Engineer | Expert in Network Operations & Project Execution | Cisco Certified.
What schools did Deepak Shanmugam attend?
Deepak Shanmugam attended Jerusalem College Of Engineering - India.
Who are Deepak Shanmugam's colleagues?
Deepak Shanmugam's colleagues are Kristy Blanton, Pradeep Jha, Greg Larson, Nishant Narang, Praveen Kumar Ungappan, Vengatesan A, Shashish Deo.
Not the Deepak Shanmugam you were looking for?
-
-
-
1inshorts.com -
2gmail.com, cgi.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial