Marketing Automation ServicesSolutionsProgram Management

- Business Development- Project Management- Governance and Migration- User Acceptance TrainingParticipated in CMMI 2.0 re-certification in 2020 which involved documentation and participation in audit/interviews, representing the projects both at SME and management levels. The documentation and interviews covered both operational and management aspects, use of statistical tools etc. demonstration of usage of root cause analysis, continuous process improvement.Supporting Employee Engagement, Ambassador of Employee Voice Survey, driving surveys and analyzing results and deriving action items.

Adept in leading a team of User Acceptance Testing professionals covering Test Execution, Defect Reporting, Requirements & Gap Analysis, Client Communication.Stabilized the Robotic Process Automation stream with full time involvement in process and timeline review, deliverable review, resource allocation, client escalations, monthly and quarterly report outs, Business Development.Leading Transformation Practices and driving value in terms of delivering value added stories and projects, enabling and facilitating classroom training while ensuring Training Penetration is above 90%.Received the LEAN Champion of the month award in 2017, the LOB SPOC individual award and the team award for consistent LEAN audit scores for Q1 2018.Coordinating Business Continuity Management, Disaster Recovery Testing and Business Impact Analysis.

Liaising with Development managers, Delivery leads, Business Analysts to identify high level scope, perform sprint demos and update product back log/BRD. Very good understanding of the Pay for Performance process, helped consolidate and maintain LOB level information, review Bell Curve over a period of 2 years.

Team management, Quality management, Agile artifacts management, Test Reporting, Defect Management

Test Strategy, Test Planning, Work distribution, Test ExecutionWorking on the public website of Clifford Chance has been one of my most enriching experiences.https://www.cliffordchance.com/home.html

Test Planning, Test Execution, Defect Reporting, UAT Support

Test Execution, Defect Reporting

Worked on workflow system and business maintenance system. Extensive knowledge of CMM processes. Helped in the implementation of CMM level 3 in the organisation. Experience in designing and reveiwing templates.

Market Research

Instructor for IGNOU students