Deepshikha Chakraborty Email & Phone Number

Gurugram, Hr, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Platform Champion:- Spearheaded the evaluation and launch of a new customer success platform, achieving a remarkable 75% adoption rate within the first two months.- Streamlined customer journeys and boosted engagement, driving key success metrics.Feedback Pioneer:- Pioneered the company's first NPS campaign, skyrocketing response rates from a mere 10% to over 60% in just six months.- Gathered rich customer insights, enabling data-driven improvements to product and service offerings.Revenue Powerhouse:- Oversaw and surpassed a $5.5 million quota for renewals and upsells, demonstrating exceptional customer retention and growth strategies.- Enabled a 75% renewal rate, highlighting the value delivered and fostering long-term client relationships.Data-Driven Strategist:- Transformed customer data visibility by establishing insightful metric dashboards within Salesforce.- Empowered proactive decision-making and improved resource allocation across the customer success team.Proactive Risk Mitigator:- Developed and implemented a customer health scoring model, pinpointing clients at risk of churn over a 1.5-year period.- Deployed targeted success plans, proactively mitigating risks and securing lasting customer loyalty.

Mumbai, Maharashtra, India

Gurgaon, Haryana, India

Customer Lifecycle Rockstar:- Owned the entire customer journey, from onboarding to renewals and up-sells, maximizing customer lifetime value and driving retention rates.- Boosted product adoption by ~20% through personalized best practices, use cases, and success plans for each client's unique needs.Customer Advocate Champion:- Cultivated passionate customer advocates by crafting compelling case studies, securing positive interviews, and showcasing success stories with product champions.- Improved customer satisfaction through proactive engagement initiatives and responsive resolution of concerns.Project Management Powerhouse:- Successfully led three impactful projects: automating new user onboarding flows, developing targeted training courses for key user segments, and designing engaging email campaigns for customer engagement.- Streamlined internal processes and improved operational efficiency, resulting in a 50% reduction in onboarding time and increased customer satisfaction.

Gurgaon, India

Growth Champion:- Spearheaded early-stage customer success at inFeedo, scaling the team from 2 to 12 alongside explosive 23x company growth (since Shark Tank win).- Drove $2M+ in new revenue by servicing and scaling the first 3 $100K accounts of the organization, propelling ARR from under $38K to over $1.2M.- Expanded global reach from 10 to 50+ countries, solidifying inFeedo's international presence.Customer Success & Retention Catalyst:- Implemented data-driven strategies to analyze customer performance and deliver actionable recommendations, boosting retention rates and exceeding targets.- Proactively identified renewal risks and collaborated with internal teams to ensure seamless account transitions and minimize churn.- Cultivated loyal customer champions and reference cases, securing valuable testimonials and driving organic growth.Revenue Expansion Strategist:- Uncovered lucrative up-sell and cross-sell opportunities, contributing to exceeding revenue expansion goals.- Collaborated with sales teams to tailor personalized recommendations and win-win solutions for customer accounts.- Conducted regular customer reviews to measure satisfaction and utilization, maximizing account value and driving long-term engagement.

Gurgaon, India

Delhi

Full-Cycle Sales Champion:- Owned the entire sales cycle for the organization, driving prospect generation, qualification, negotiation, and successful closures.- Secured major contracts as Key Account Manager for Aino, a new SaaS launch, contributing significantly to its initial market traction.Process Architect & Project Delivery Expert:- Transformed business requirements into actionable architectural blueprints through detailed process diagrams, activity diagrams, and transition plans.- Streamlined project delivery by orchestrating seamless cross-functional collaboration and ensuring on-time project completion.- Maintained meticulous invoicing and result tracking, ensuring accuracy and client satisfaction.Solution-Oriented Client Advocate:- Proactively responded to RFPs and NITs, crafting winning proposals that secured profitable sales contracts.- Cultivated strong client relationships, fostering trust and loyalty, and driving key up-selling opportunities.

Master Of Technology (M.Tech.), Biotechnology

Bachelor Of Technology (B.Tech.), Biotechnology

Education record