David James Email & Phone Number

North Ryde, New South Wales, Australia

As the National Bids and Business Development Manager at Toshiba Australia, we lead our sales strategy and foster business growth through expert bid management and customer engagement. With extensive experience in government engagement, I lead local and remote teams across Australia and New Zealand to maintain and grow our market presence as a senior leader.Responsibilities:Overseeing bid qualification, assembling bid teams, and managing the end-to-end bid process, including strategy, solution development, commercial considerations, and risk management.Collaborating with Managed Service Consultants (MSCs) to develop major account opportunities and evolve our Major Account Strategy.Working with sales teams to identify and nurture future contract opportunities and maintain key relationships.Innovating and improving our business processes and mentoring Associates and internal stakeholders.Crafting compelling value propositions and maintaining one corporate voice and message.Extremely committed to delivering timely, compliant, and commercially sound bids that meet our clients' needs. Let's connect to explore how we can achieve outstanding business outcomes together.

Glendenning, New South Wales, Australia

PANASONIC AUSTRALIA, General Manager – Systems Solutions Oceania, 2017-2022Senior Leadership Team member accountable for Australia New Zealand (ANZ); Acting authority to the ANZ Managing Director and presenter and public speaker; Executive accountable for accurate unsurpassed sales forecasting for ANZ. Managed complex BI report analysis in 5 separate currencies.- Proactively identified major business partners at CXO level to form robust global alliances- Negotiated exclusive Eagle Eye Networks ANZ distribution agreement- Designed proof of SaaS concepts with companies including Woolworths, Coles, JB HiFi and Toll etc.- Secured 12 channel partnerships within 12 months including SMB IT Professionals Nationally - Launched Visual Intelligence as a Service as a Service product in ANZ- Architect for cloud annuities and AR AP platform "Cloud video vendor Eagle Eye Networks taps Panasonic Australia as local distributor"- Project lead on regional alignment, completed within tight 3-month timeframe creating new RCO - Panasonic System Solutions Oceania Company integrating 2 ERP systems (NZ and Australia). - Lead B2B customer experience, spare parts, 3PL, case and knowledge management and services- Delivered sales forecast accuracy over 46 consecutive months unsurpassed

North Ryde, New South Wales, Australia

B2B lead for internal change requests, projects, and business improvement committee. Centralised locally global procurement and consolidated Purchase, Sales Accuracy, and Inventory (PSI). Stepped up as authority for the MD and as presenter during incumbents’ absence. Formed cross functional strategic partnerships with business streams.Created B2B central support operations, shifting from shared Consumer Division operation, growing from 1 to 5 staff.- Collaborated on corporate planning and future direction with MD and Singapore gathering data for 14 product categories by thousands of SKUs, compiling reports contributing to the business plan.- Centralised across 14 products/5 categories, mentoring GMs and PMM to achieve business plan.- Achieved forecast accuracy for 60 consecutive months. Achieved security camera profit growing - 188% increase in GP at the sales line.- Implemented B2B SFDC partner community platform for channel project registration.- Attended San Francisco Dreamforce 2014 to study service cloud and knowledge management- Centralised purchase order process from 4-days down to 1-hour, increasing efficiencies - Built hosted Job Ticketing System platform from the ground up managing goods received, goods despatched and cyclic stocktakes, significantly increasing efficiency and customer satisfaction and reducing costs. - Localised incoming B2B customer call centre calls from Manilla with SFDC automated workflows to internal stakeholders and external channel partners.- Leverage global system integrator partners, Cloud Sherpas and Bluewolf to design a new SFDC B2B channel partner platform for Toughbook and Security Solutions products.

North Ryde, New South Wales, Australia

Headhunted as NSW and Federal Government specialist, owning the Order to Delivery lifecycle process, and leading and mentoring 13 Direct Reports including 3 support specialists including agents. Gained respect as trusted central person providing business intelligence and business information- Grew robust internal and external networks and relationships in a complex, diverse and dynamic environment. Led sales team in the Government/SME sector, generating 60% of sales nationally, and 45% of the NSW/ACT.- Enhanced forecast accuracy 108% pa supporting a 10 week product planning turnaround from Japan.- Led Key Opportunity Reviews improving sales engagement and success meeting all KPIs.- Improved order visibility and customer satisfaction by leading automated EDI workflow process.

North Ryde

Lead a successfully focused consultative team and operations in government and commercial.

Achieved divisional P&L and gross profit targets and dove process improvements to meet customer SLAs. Directed the future vision for an elite lead service consultant and representing all FXA product, global services and operation deliverables at a C-level, including:- Key Strategic Account Manager for the Department of Corrective Services MPS $2.4M pa value over 12 year period.- Managed and led $8.4M Roads and Traffic Authority managed services contract over 7-year period.- Managed Services Advisor to DET CPO, leading a $134M contract, and services advisor to the Victorian Police.- Worked directly with Product Planning team to deliver the latest technology and inventory.

NSW Government

NSW Government & Medical

Secured Master Contracts with Canon and Inland Technology as a SMB Cannel Partner- Effected cutting edge solutions, software and growing Canon market share- Expanded into strategic document workflow management and workflow design

North Ryde, New South Wales, Australia

- Overachieved yearly target within 8 months of commencing with Canon.- Led national team to over deliver on business targets.- Achieved 142% of target (2003), the highest in channel sales.- Awarded sole direct employee incentive trip to Mauritius.- Awarded B2B contract with Fuji Xerox, the first to deliver sales operation support in partnership with Canon NZ.- Canon National Channel Events spokesperson partnering with distributor.