Denise Patrick Email & Phone Number

CRM (Pivotal) Business Owner (May 2018-current)o Prioritize and coordinate business and technology enhancement requirements by assessing business needs and interpreting sales, credit and technology feedbacko Writing feature requirements for the product administrator to utilize in developmento Testing of features prior to release; includes UAT and sign-off testingo Work closely with vendor and other Business Owners regarding enhancements and support issueso Manage CRM information on the intranet with regard to updates and guidance on usageo Document owner for the Manual Change Management Team on behalf of CRM Level 2 support for Business Resource Service Team  Collaboration among multiple departments including Retail, Credit, Legal, Business Technology and Loan Accounting Research to provide information on new or changing processes and business needs

Louisville, Kentucky Area

Director Consumer Operations (December 2017- May-2018) Interview and select candidates for Consumer Lending Specialist role Develop and deliver training material for newly hired Consumer Lending Specialists Define and implement role processes according to the workflow that needs to be completed. Adapt and adjust standards to meet efficiency needs Serve as subject matter expert on consumer loan rules and processes for Application Development work on cl.logicTM Serve on the Lending Compliance Committee as Director of Consumer Operations representative Serve as the consumer representative for the Numbered Letter Review Team Work with a cross-functional team of credit partners to gain consistency and awareness for all roles

AgriLytic® Business Owner (August 2016-December 2017)o Prioritize and coordinate business and technology enhancement requirements by assessing business needs, interpreting sales, credit and technology feedbacko Ongoing facilitation of AgriLytic Development Series (training) o Assisted with implementation of AgriLytic®, including User Acceptance Testing, association-wide training and communication to retail and credit leaderso Work closely with partner Association and other Business Owners regarding enhancements and support issues Serve on Farm Credit Services of America stakeholder teamo Manage AgriLytic Announcement page to inform the association of process changes, issues and enhancementso Document owner for the Manual Change Management Team on behalf of AgriLyticElectronic Loan Document Refresh Projecto Subject matter expert assisting with implementation of new loan documents for AgriLytic and CL Logico Work closely with third party vendor/partner, CSi to determine data elements, document selection criteria and document requirementso Instrumental in document certification processo Ongoing facilitation of document related training for both AgriLytic and cl.logicTMRetail Service Governance Team Ownero Led weekly meetings with stakeholder teamo Managed Issue Reporto Developed sub-teams to complete research and report recommendationso Completed research and provided recommendations to the team on business related matterso Communicated changes to retail leaders Collaboration among multiple departments including Retail, Credit, Legal, Business Technology and Loan Accounting Research to provide information on new or changing processes and business needs

Business Support Specialist (December 2015- August 2016)o Level 1 support for Business Resource Service Teamo Research and provide answers to questions from multiple departmentso Escalate business needs for review to determine if enhancements are necessary

Financial Support Specialist (June 2012-December 2015) Conducted customer application interviews face-to-face and via telephone  Keyed customer applications while analyzing, at a high level, the credit quality of the loan and whether it met our customers’ needs Completing closing requirements; closing loans on behalf of Financial Service Officers Post-closing loans – including recording documents, certifying loans, disbursing funds, completing any maintenance as necessary and following-up with the customer Loan maintenance as required Receipting payments, disbursing funds and customer information lookup

Georgetown, Ky