Navigate is a management consulting firm focused on helping clients solve their business problems. We provide solutions in the areas of strategy, business operations, technology and risk. Effective project management, organizational change and leadership flow through everything we do. Objectivity, practical advice and regionally located consultants offer our clients a better consulting experience. We deliver outcomes.

Manage daily activities and communications concerning the client relationship.Coordinate and carry out customer appreciation and educational events.Work closely with medical residents, directors and coordinators to schedule educational seminars within more than 20 hospital systems in the area.Prospect clients using various means of social media.Prepare weekly time, expense and travel reports.Develop marketing brochures and newsletters

Generated new business through cold-calling, marketing lead generation, sales promotions and representing the company at industry trade shows Successfully maintained long-term customer relationships by providing high-level customer supportReviewed product pricing and goals for existing products annually and established new product pricingConsistently met or exceeded my sales goalsPromoted three times within my first year

Assisted the Director of Corporate Security in all clerical duties such as answering the phones, filing, typing, data entry, and correspondencePerformed pre-employment background checks, worked closely with recruiters and have been entrusted to approve or decline a candidate for hire as result of these checksSensitively handled confidential matters including disciplinary proceedings and privileged communications and records

Responsible for greeting clients, scheduling appointments, answering multiple phone lines, ordering and tracking inventory, researching information to respond to customer questions and complaints

Managed a team of up to 20 representativesOrganized and conducted team meetingsAssisted in developing new department goals and accessing a means to accomplish themWorked intensively with customers on escalated issuesRedesigned department training manual and trained new employees on Customer Accounting policiesInterviewed applicants for employmentCross trained and assisted in both the Training and Planning/Scheduling Departments

Answered inbound customer calls regarding billing inquiries and customer complaints and disputesDunned customers for payment and negotiated payment arrangementsResponded to customer correspondence daily and processed refunds and adjustments