Derek Smith Email & Phone Number

Verona, Wi, Us

Madison, Wisconsin, United States

Charleston, South Carolina, United States

Evaluate information security systems and policies to ensure NIST and FDIC compliance. Educate and train over 300 users on our security policy and best cyber security practices to prevent future breaches and incidents. Assist in the development and validation of IT operational procedures throughout the year to maintain security position and improve efficiency. Assess and troubleshoot breaches, vulnerabilities and incidents utilizing Secureworks (IDS/IPS), Darktrace (IDS/IPS) and Crowdstrike (Cloud-Native Endpoint Security) security solutions. Utilize Palo Alto firewall to blacklist malicious traffic or whitelist authorized business purpose sites. Use ServiceNow ticketing system to document troubleshooting and analytical data. Collaborate with auditors and examiners to safeguard ongoing organizational security and maintain minimum standards. Identify network and hardware protocol vulnerabilities and coordinate with our infrastructure team and vendors to address and patch. After researching Crowdstrike and proposing benefits to leadership, migrated endpoint security to Crowdstrike Falcon resulting in improved security posture and reduced incident related workstation wiping by over 90%.

Madison, Wisconsin Area

Delivered technical support to over 300 users in-person and remotely. Documented incidents and changes using ServiceNow ticketing system. Installed equipment and performed first-time user setups at various locations. Coordinated hardware and software troubleshooting efforts with vendors. Troubleshot and managed Synergy Document Management system. Completed monthly compliance validations using Microsoft System Center Configuration Manager (SCCM). Configure, issued and enforced policy on COPE Apple mobile devices to employees using mobile iron and now using Microsoft Intune mobile device management. Managed and deployed Secureworks Red Cloak on all company workstations and servers. Performed weekly endpoint protection compliance validation using Mcafee ePolicy Orchestrator.

Madison, Wisconsin Area

Oversaw Active Directory Network environment consisting of 70 users spanning 4 offices in two states. Performed systems administration and upgrades on Windows Server 2012, 2008 and 2003. Performed user and system management using Active Directory and GPO. Provided desktop support to users in person and over the phone. Responsible for the installation, configuration and maintenance of desktops, laptops and tablets running Windows 7, 8 and 10. Performed file and system recovery and daily, weekly and monthly backups using Symantec Backup Exec 2012. Managed email accounts through Integra OWA while utilizing Outlook 2013. Enforced antivirus and firewall policies through Symantec Endpoint Protection manager. Managed phone systems provided by TDS (Madison, WI) and Time Warner Cable (Milwaukee, WI). Managed user access and safeguarded customer data using electronic health records system Intact while following HIPAA regulations. Coordinated with vendors for product recommendations, system upgrades and hard outages.

Madison, Wisconsin Area

Oversaw Active Directory Network environment consisting of 70 users spanning 4 offices in two states. Performed systems administration and upgrades on Windows Server 2012, 2008 and 2003. Performed user and system management using Active Directory and GPO. Provided desktop support to users in person and over the phone. Responsible for the installation, configuration and maintenance of desktops, laptops and tablets running Windows 7, 8 and 10. Performed file and system recovery and daily, weekly and monthly backups using Symantec Backup Exec 2012. Managed email accounts through Integra OWA while utilizing Outlook 2013. Enforced antivirus and firewall policies through Symantec Endpoint Protection manager. Managed phone systems provided by TDS (Madison, WI) and Time Warner Cable (Milwaukee, WI). Managed user access and safeguarded customer data using electronic health records system Intact while following HIPAA regulations. Coordinated with vendors for product recommendations, system upgrades and hard outages.

Fitchburg, Wi

Work in a team environment. Responsible for maintaining, troubleshooting and escalating a wide range of systems that include, Windows Server environments, UNIX servers, cisco routers, switches and call managers. Worked with Service NOW monitoring application. Generate daily shift reports. Communicate with customers and internal specialty teams to report or resolve outages. Document and track all work tasks related to system outages.

Fort Hood, Tx

Work independently with little supervision. Setup and maintain KU/C band satellite dish network. Responsible for installing, configuring and maintaining 20 Windows XP workstations, 3 Windows 2003 Servers and classified cisco network in support of Army soldiers. Perform weekly system and virus definition updates. Oversee the Windows 2003 Active Directory LAN environment consisting of 15 or more users on 3 different classified networks. Perform server backups utilizing Symantec Ghost and windows backup. Maintain and troubleshoot 4 VoIP phones. Compose and submit weekly status reports. Ensure system meets requirements set by DOD and Government Agencies. Install, test and setup multiple VTCs for high ranking personnel utilizing Tandberg(Cisco) codecs. Setup training exercises with soldiers in groups of 20, in the setup, operation and maintenance of the system.

Coordinate with network engineers and forward deployed technicians to provide VSAT installation, modification and technical support. Configured Cisco routers, switches and Adaptive Security Appliance (ASA) to customer specifications. Modified Network Address Translation (NAT) statements, static routes and Virtual Local Area Networks (VLAN) to meet customer growth and site modifications. Configured, modified and monitored VSAT remote paths and path groups to maintain 99% efficiency and uptime utilizing iVantage Suite. Utilized Solarwinds to gather and observe network statistical data to file performance reports for customers and superiors.

Augusta, Georgia Area

Assembled network racks following detailed technical instructions, diagrams and checklists in accordance with EIA/TIA standards, further illustrating organizational skills and sharp attention to detail. Responsible for installing and testing Video Teleconference equipment and ran fiber, CAT5, CAT6 and Coaxial cabling while following technical diagrams and document instructions for 100% functionality.

Uss Bataan Lhd 5

Maintained Satellite communication links with NCTAMS LANT. Setup, reviewed and troubleshot Navy and Marine Corp mission critical voice and data circuits transmitting from HF to EHF. Utilizing Active Directory, administered over 900 user accounts. Provided customer support for up to 2500 Sailors and Marines in person, over the phone or remotely. Performed daily, weekly, monthly and yearly EKMS, COMSEC key updates, destruction and disposition forms as required following strict guidelines and procedures outlined in EKMS 1B. Properly handled and routed administrative and classified mission essential messages.

Nsa Fort Meade

Monitored and performed maintenance on global area networks, including circuits from 75-baud copper to OC-192 SONET backbones, and asymmetric satellite links. Coordinated with global Network Operation Centers and users to resolve outages. Tracked the performance of over 1200 network devices supporting over 50,000 Government, Military, and Contractor employees. Utilized HP openview and HP Network Node manager to monitor and troubleshooting the network. Performed daily, weekly, monthly and yearly EKMS, COMSEC key update, destruction and disposition forms as required. Managed over 500 item crypto key accounts.