Derek Smith Email and Phone Number

• 5 years as field service engineer, factory trained• Directly involved in over 30 sales support visits resulting in capital sales• Effectively identifies complex problems using advanced troubleshooting skills for over 100 pieces of equipment• Displayed courtesy and strong interpersonal skills with all customer interactions• Trained new employees and explained protocols clearly and efficiently• Resolved customer complaints and concerns with strong verbal and negotiation skills• Daily technical support provided to fellow service technicians nationwide• Ability to solve problems quickly and effectively in time critical situations • Ability to maintain new Beta equipment (automation, washing and sterilization products)

Assembly and test of marine engines and generators

• Use of computer-generated technical data, technical publications, bulletins, diagrams, material control procedures and duties related to flight line operations• Trained more than 20 incoming Marines to be qualified plane captains• Performed duties as a Collateral Duty Inspector – responsible for quality assurance & auditing maintenance programs for Naval Aviation Maintenance • Coordinate & plan formal & informal maintenance training activities for a team of 20 Marines • Supervised division of 20 Marines and assured quality in all maintenance actions • Followed and maintained several maintenance programs to include safety, hazardous waste and training• Duties included pre & post flight inspections on all aircraft systems, removal & installation of aircraft components, rotor systems tracking & balancing, vibration analysis and engine & flight control rigging