Derrick Small Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan

-Manages customer programs from purchase order though final delivery.-Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.-Establishes and cultivates excellent customer relationships. -Serves as the primary interface with customers to answer questions, resolve issues and provide information.-Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.-Works with Operations and Planning Teams to confirm appropriate delivery dates.-Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.-Helps problem solve pricing and/or delivery issues to ensure customer satisfaction.-Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.-Performs risk management and escalates to management appropriately.-Ensures compliance with internal standards, processes and procedures.-Ensures that the Company has appropriate legal documentation for all contractual obligations.-Ensures that all technical communications and shipments to customers are in compliance with ITAR.-Performs other duties as assigned by Manager.

Grand Rapids, Michigan

-Enters and releases new and revised Purchase Orders.-Ensures that Purchase Order terms and conditions are followed and accurate. -Creates accurate shipping documentation for Customer orders. -Ensures required Customer documents for technical requirements are communicated and distributed.-Monitors customers websites for Purchase Order updates.-Performs other tasks as assigned by Manager.-Establishes excellent customer relationships with new, growing accounts. -Serves as the primary Company interface with these customers.-Coordinates resources to ensure efficient production and delivery of products and services.-Works with the Operations and Planning Teams to confirm appropriate delivery dates.-Communicates with customers regarding program progress and delivery. -Maintains Issues Register for each program and ensures issues are resolved.-Ensures compliance with internal standards, processes and procedures.-Ensures that the Company has appropriate legal documentation for all contractual obligations.-Ensures that all technical communications and shipments to customers are in compliance with ITAR.-Performs other duties as assigned by Manager

Schoolcraft, Michigan, United States

∙ Responsible for overseeing basketball program for Schoolcraft Community Schools ∙ Coordinate and facilitate day to day drills and activities ∙ Compilation of statistics and video coordination ∙ Opponent filming and scouting coordination ∙ Report statistics to local and statewide media outlets ∙ Help oversee elementary school program Saturday program and camps

∙ Responsible for day to day drills and activities ∙ Compilation of statistics and video coordination ∙ Responsible for filming and scouting opponents ∙ Report statistics to local and statewide media outlets ∙ Help oversee elementary school program Saturday program and camps

Schoolcraft, Mi

∙ Responsible for day to day drills and activities ∙ Compilation of statistics and video coordination ∙ Responsible for academic progress and success of entire team and each player ∙ Coordinate and facilitate practice, game and bus schedules ∙ Relay and communicate changes and information to parents and staff

Kalamazoo, Michigan

Schoolcraft, Michigan

Michigan Virtual Online Learning CoordinatorK-12 Substitute Teacher at multiple school districts

Portage, Michigan

· Research locations for future events · Collect, review, and negotiate contracts for cities, convention centers, hotels, audio visual vendors, exhibition services vendors, and all other outside contractors · Prepare preliminary and final budgets for each event and review and reconcile all invoices related to the event · Collect, organize, and distribute all information regarding the event to staff, venue, and attendees · Handle all transportation and lodging for all staff, board members, and VIP’s · Collect and enter all data related to events · Schedule staff, volunteers, interns, security, and temporary employees for all events

Oklahoma

· Deliver world class customer service and build customer satisfaction and loyalty · Troubleshoot all technical inquiries regarding DIRECTV products and services over the phone · Use all resources/tools and technology to troubleshoot and resolve all customer technical issues · Provide effective and timely resolutions to a range of customer inquiries · Increase the customer experience by providing information on new products, programming package and services

Oklahoma

Technical Customer Service

Kalamazoo

∙ Create and implement training documents and material ∙ Provide second level support for other PNC Bank locations ∙ Responsible for providing responses to regulatory issues used for auditing purposes ∙ Travel to other locations to provide training and expertise to other PNC Bank employees ∙ Create and provide data/reports on tasks and progress completed ∙ Work hand in hand with major investors Fannie Mae, Freddie Mac, Veterans Administration Home Loans (VA), and Federal Housing Administration (FHA)∙ Create and implement training documents and material ∙ Provide second level support for other PNC Bank locations ∙ Responsible for providing responses to regulatory issues used for auditing purposes ∙ Travel to other locations to provide training and expertise to other PNC Bank employees ∙ Create and provide data/reports on tasks and progress completed ∙ Work hand in hand with major investors Fannie Mae, Freddie Mac, Veterans Administration Home Loans (VA), and Federal Housing Administration (FHA)

Kalamazoo, Michigan Area

∙ Contact customers via telephone to inform them of delinquency, determine reason(s), and determine arrangements that will satisfactorily resolve the delinquency and any other outstanding issues ∙ Offer different alternatives, in addition to explaining consequences of delinquency in the attempt of obtaining payments ∙ Process and/or submit various customer maintenance requests and assist customers with various questions and concerns related to consumer lending ∙ Skip trace customers in an attempt to locate them by contacting other creditors, researching internal records, or analysis of credit reports • Daily inbound/outbound telephone calls in order to establish amicable payment resolution with consumers • Documenting all contacts • Skip tracing (searching for consumers) - utilize information provided by clients’ and other sources to contact references for location information on consumers • Adhere to productivity and quality expectations • Excellent verbal communication and negotiation skills • Ability to communicate in a respectful and assertive manner • Ability to multi-task and prioritize while speaking with customers • Proven decision making ability • Stable work history • Good organizational skills • Problem solving skills • Understand verbal and written instructions

Kalamazoo, Michigan Area

• Daily inbound/outbound telephone calls in order to establish amicable payment resolution with consumers • Documenting all contacts • Skip tracing (searching for consumers) - utilize information provided by clients’ and other sources to contact references for location information on consumers • Adhere to productivity and quality expectations • Excellent verbal communication and negotiation skills • Ability to communicate in a respectful and assertive manner • Ability to multi-task and prioritize while speaking with customers • Proven decision making ability • Stable work history • Good organizational skills • Problem solving skills • Understand verbal and written instructions. • Using the following systems: CACS, ACLS and a predictive dialer. Providing premier customer service to PNC customers Collection of past due loans Submitting accounts for alternative programs or actions based on authorized guidelines

Kalamazoo, Michigan Area

• Daily inbound/outbound telephone calls in order to establish amicable payment resolution with consumers • Documenting all contacts • Skip tracing (searching for consumers) - utilize information provided by clients’ and other sources to contact references for location information on consumers • Adhere to productivity and quality expectations • Excellent verbal communication and negotiation skills • Ability to communicate in a respectful and assertive manner • Ability to multi-task and prioritize while speaking with customers • Proven decision making ability • Stable work history • Good organizational skills • Problem solving skills • Understand verbal and written instructions

Bachelor Of Arts (B.A.), Exercise And Sports Science, 3.55

Certificate Of Ministry, Pastoral Studies/Counseling

Certificate Of Project Management, Project Management