Deven Jahnke Email & Phone Number

• Lead two fast-paced client projects, managing all aspects of the engagement. In this role, I communicate directly with stakeholders, derive technical specifications from raw business requirements, scope work according.
• Architected a robust in-house video streaming solution for an online live-auction service to playback pre-recorded media in sync with the currently selling auction lot. Due to the fast-paced nature of the auctions and.
• Rescued a newly onboarded client’s aging subscription system that failed to rebill more than 1,000 active subscriptions over the previous one and a half months. Due to business constraints, we could not migrate to a.
• Delivered a production-ready desktop application in two and a half weeks using Vue 3 and Electron. After experiencing network outages at an in-person auction that prevented media from loading for display to the.

Chapel Hill, North Carolina, United States

• Transitioned the company’s geographically distributed workforce of over 1,500 workers from 1099 independent contractors to W-2 employees. The transition was completed with eight weeks' notice and minimal interruption.
• Developed a full-stack web application for onboarding, scheduling, and paying workers for gig-based event work. The platform managed over 1,750 unique employees across more than 200 events in the three months following.
• Sourced third-party vendors to facilitate critical processes relating to worker background checks, employment eligibility verification, payroll, and more. Vendor services were integrated into the web application via.
• Implemented compliant financial processes to manage worker payroll and client invoicing at scale. As of the end of 2022, more than 650 events and 15,000 worker payments were served by these processes.
• Maintained a support queue to efficiently address worker concerns about the web application and payments. The queue averaged more than 150 tickets each month and served as a direct feedback loop for further web.

Chapel Hill, North Carolina, United States

• Led a team of eight to provide ITS support to more than 2,000 residents living in the Southwest region of UNC’s student housing community.
• Managed the team’s incident queue to ensure 24-hour SLA expectations established by UNC Housing were upheld.
• Coordinated with UNC’s ITS and Housing departments to resolve incidents and strengthen resident relations.
• Organized community events to inform residents of our services and educate them on emerging technologies.

Chapel Hill, North Carolina, United States

• Trained new walk-in support staff on the ITS Service Desk's expectations and procedures for diagnosing technology issues, providing quality customer support, and thoroughly documenting work.
• Participated in the hiring process by interviewing students, engaging in hiring delegations, and collaborating with full-time staff to improve the hiring experience.
• Identified and completed special projects that improved both customer and employee experiences at the ITS Service Desk.
• Provided IT support and education to all UNC Chapel Hill students, faculty, and staff.
• Diagnosed and repaired common technological issues related to hardware and software on desktops, laptops, mobiles devices, and more.
• Communicated efficiently with clients and co-workers to resolve all service requests on the client's first visit.

Chapel Hill, North Carolina, United States

• Tier two Residential Computing Consultant responsible for escalated ticket queue.
• Maintained UNC's new Esports gaming arena through hardware repairs, event assistance, and software troubleshooting.
• Provided on-site IT support, education, and technology infrastructure to UNC Chapel Hill’s residential communities.
• Maintained a 24 hour response time for all service requests and resolve all tickets on the first visit.

Chapel Hill, North Carolina, United States

• Provided IT support and education to all UNC Chapel Hill students, faculty, and staff.
• Diagnosed and repaired common technology issues related to hardware and software on desktops, laptops, mobiles devices, and more.
• Communicated efficiently with clients and co-workers to resolve all service requests on the client's first visit.
• Maintained a 5 minute response time for all walk-in service requests.

Chapel Hill, North Carolina, United States

• Provided on-site IT support, education, and technology infrastructure to UNC Chapel Hill’s residential communities.
• Maintained a 24 hour response time for all service requests and resolve all tickets on the first visit.
• Researched and professionally communicated technical concepts with clients and co-workers.

Chapel Hill, North Carolina, United States

• Developed engaging and informative group trainings and workshops to broaden BeAM patron’s digital and analog fabrication skills.
• Enforced safe operation of makerspace equipment by BeAM patrons and staff through one-on-one technical consultations and monitoring of the makerspace.
• Identified potential improvements and eliminated existing inefficiencies within the makerspace and its procedures.

Charlotte, North Carolina, United States

Chapel Hill, North Carolina, United States

Chapel Hill, North Carolina, United States

• Redesigned the 2020 hackathon’s public-facing web pages to utilize modular Vue.js components and a content management system to ensure easy updates for future events.
• Developed a custom full stack event portal with Vue.js and Laravel to support the hackathon’s unexpected transition to being fully remote as a result of COVID-19.
• Leveraged the Cisco WebEx, GitHub, and Slack REST APIs to provide a seamless experience to attendees by automating event registration, tracking event statistics, and integrating third party services into the custom.

Charlotte, North Carolina, United States

• Led a team of eight interns to develop an enterprise application governance tool to generate interactive reports for the quality assurance team and senior executives managing large application portfolios. The team.
• Collaborated with seven interns to analyze historical S&P 500 data and develop an equally weighted portfolio of three stocks to diversify risk in accordance with the bank’s risk framework. Out of over 200 teams across.
• Collaborated with a team of seven interns on an environmental and social governance project to identify and develop leadership training resources for Bank of America’s Neighborhood Builders program to aid non-profits.

Charlotte, North Carolina Area

• Supported corporate clients through the development of innovative real-time global payment systems.
• Participated in Agile SCRUM development rituals and processes, utilizing development tools such as Atlassian Jira and Git to organize work efforts.
• Refined my professional communication skills through interactions with co-workers throughout various parts of the organization.

Raleigh-Durham, North Carolina Area

• Hosted weekly office hours and maintained an open-door policy for students to receive tutoring, review course content, and complete assignments with a teaching assistant.
• Assisted computer science instructors in developing robust and engaging courses to improve student enrollment in the computer science department.
• Educated students from eight distinct courses which utilized seven different programming languages including but not limited to C, Java, Python, SQL, HTML, CSS, JS.

Bachelor Of Science - Bs, Computer Science, Senior

High School, 11Th - 12Th

High School, 9Th - 10Th