Devin Moore Email & Phone Number

Louisiana, United States

• Technical supervision and guidance of the IT Team and lead the day to day coordination of the team activities that support an 18x7 work shift. • Focus on customer service excellence and assist team members meet customer expectation• Provide leadership in customer service and customer communication on behalf of the IT Team • Ensure that all requests from customers for assistance are handled promptly and effectively, and if necessary escalated to the appropriate level.• Develop, maintain and adhere to IT policies and processes• Coordinate shift schedules to ensure adequate staffing levels are maintained• Providing End-User troubleshooting and problem solving (hands-on and remote) including device configuration, general network and VPN connections• Providing typical IT hardware/software services on desktops, laptops, tablets, printers, multi-function devices, display monitors, cell phones etc. • Loading images and deploying new computing devices to users or locations• Reconfiguring computing devices• Supporting Video Tele Conference (VTC) setups to ensure rooms are ready• Coordinating/interacting with non-Boeing organizations (i.e. NASA, NASA contractor, etc.) located at the facility when needed to ensure technical services operate as planned and any problems get resolved• Active participation in team and customer meetings to address status of open work items

Greater New Orleans Area

Technical point of contact regarding videography, sound, and/or lighting in regards to performancesDevelop and maintain website and graphic material

Greater New Orleans Area

Installs, maintains, and services IP network and transport services hardware and software under direct supervision. Develops knowledge and skill with Open Systems Interconnection (OSI) layers 2 through 4, and of Information Technology Infrastructure Library (ITIL) incident, problem, change, and availability management. Responds to tasking in support of configuration change requests for new or expanded network and transport services. Assists in creating new and modifying existing network interfaces, and supports implementation and maintenance of network designs. Applies firmware and software updates to network and transport components. Responds to tasking in support of incident reports by troubleshooting, repairing, and/or reconfiguring network and transport services. Monitors and enforces network and transport service security, integrity and business continuity controls.

Greater New Orleans Area

Support operation and maintenance of the site BAN/LAN design and device configurations in accordance with established policy and procedures.• Support maintenance of network devices including new activations, mounting, configuration loading, troubleshooting, support, upgrades, replacements, and routine maintenance.• Closely coordinate activities with servicing Network Operation Center (NOC).• Travel to remote sites to perform network maintenance and changes.• Identify, diagnose, and resolve network outages.• Observe and report site network performance and capacity issues.• Document network maintenance activities.• Coordinate the escalation of problems and associated tickets to the appropriate engineering disciplines.

Greater New Orleans Area

• Routed/Resolved trouble tickets/access request by providing Tier 1 and Tier 2 support using Microsoft SharePoint ticketing application. • Monitored/maintained key performance indicators measuring trouble ticket workflow within SharePoint application • Provided support in coordination, execution, testing, and implementation of new Remedy Trouble Ticketing system• Provided support in coordination, execution, and testing of Video Conferencing capabilities for MARFORRES MITSC entities.• Established Standard Operating Procedure documents enhancing/clarifying processes at MARFORRES Facility

Marrero, La

Analyzed and developed Standard Operating Procedures for networking and systems group.Provided documentation for network devices and operations

• Analyzed internal and external customer needs as per computer hardware/software issues, providing troubleshooting assistance 500+ employees. As a result employees were able to be productive in their jobs with a minimum of “down-time” • Implemented corporate directive –Collaborative Work Cell Initiative—to re-configure hardware/software to align with reorganization of employee work groups. This major re-configuration project and its related tasks were done on time with all equipment functioning properly.• Maintained and tracked computer inventory for over 1200 hardware devices, ensuring that all property was accounted for and allocated properly• Managed the collection of all computer hardware from departing employees and terminated projects so that equipment was transitioned and disposed of as per corporate and government guidelines• Determined computer software and/or hardware needed to support new developing production areas of facility, including location and configuration requirements, so that new enterprise functioned seamlessly upon start-up

• Scheduled production flow in manufacturing department in order to ensure that production flow was maintained and manufacturing deadlines were met • Analyzed cost and performance of department, producing related reports• Tracked inventory used in manufacture of External Fuel Tank (EFT) for NASA’s space shuttle in order to make certain that manufactured items met specifications• Performed scheduling and process metrics • LM21/Six Sigma Green Belt Certified