Devin Pugh Email & Phone Number

Sorrento Valley, San Diego

• Maintain a high standard of professionalism and provide superior customer service to Members using the Costco Auto Program.• Manage twenty-five to thirty-five outbound calls to Members and dealers each day.• Identify, adapt to, and resolve any issues that may arise during the vehicle acquisition process.• Investigate and collect the details of Members’ concerns in order to produce a positive resolution.• Display exceptional prioritization of tasks, effective planning, and the ability to remain calm while managing stressful phone calls. • Notate and record conversations, personal documents, and any pertinent information relating to the Members’ concerns with strict confidence and professionalism.• Review contracts, invoices, deal screens, and purchase agreements in a meticulous manner when conducting Price Verifications for Members.• Manage workload independently and efficiently.

Tallahassee, Fl

• Shelved and located books across six floors by memory according to the Dewey Decimal System.• Interacted with patrons to assist them with their research and scholarly needs

Tallahassee, Fl

• Operated cash registers and recognized the processes of transactions, bill payments, and handling of sensitive information belonging to the store and customers. • Provided high-quality customer service to people from multiple backgrounds while utilizing interpersonal skills to drive sales. • Demonstrated ability to think critically during high stress situations in order to remain focused on our sale goals and customer satisfaction.

Quincy, Fl

• Conducted intake interviews with inmates of various backgrounds in order to obtain their account of the alleged incidents resulting in their arrest.• Established rapport and trust with clients, victims, and witnesses in order to obtain the client’s drug, mental, and physical history, and to understand the full context of the alleged crime. • Involved in investigations/field work such as filming, taking pictures of a crime scene, and gathering evidence that may help the client’s case. • Handled important and confidential documents such as delivering subpoenas to witnesses, victims, and other government agencies and requesting and obtaining records relevant to a client’s case from various agencies.• Interacted and cooperated with defenders, state attorneys, correctional officers, and inmates on a daily basis in order to provide the best representation for our clients.• Worked in a professional environment with the expectation of completing at least five time-sensitive cases a day. • Copied, faxed, and printed legal documents pertaining to our clients’ case.

Tallahassee, Fl

• Memorized and organized merchandise within each department in a tidy and visually-appealing manner in order to make shopping more accessible to customers. • Cooperated with managers and other associates to complete projects and demonstrated the ability to work well with others and take direction. • Practiced time-management skills daily while prioritizing between the upkeep of departments and the needs and satisfaction of customers.

Bachelor Of Science - Bs, Criminology

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology, 3.5