Devin Pugh Email & Phone Number

Sorrento Valley, San Diego

• Maintain a high standard of professionalism and provide superior customer service to Members using the Costco Auto Program.
• Manage twenty-five to thirty-five outbound calls to Members and dealers each day.
• Identify, adapt to, and resolve any issues that may arise during the vehicle acquisition process.
• Investigate and collect the details of Members’ concerns in order to produce a positive resolution.
• Display exceptional prioritization of tasks, effective planning, and the ability to remain calm while managing stressful phone calls.
• Notate and record conversations, personal documents, and any pertinent information relating to the Members’ concerns with strict confidence and professionalism.

Tallahassee, FL

• Shelved and located books across six floors by memory according to the Dewey Decimal System.
• Interacted with patrons to assist them with their research and scholarly needs

Tallahassee, FL

• Operated cash registers and recognized the processes of transactions, bill payments, and handling of sensitive information belonging to the store and customers.
• Provided high-quality customer service to people from multiple backgrounds while utilizing interpersonal skills to drive sales.
• Demonstrated ability to think critically during high stress situations in order to remain focused on our sale goals and customer satisfaction.

Quincy, FL

• Conducted intake interviews with inmates of various backgrounds in order to obtain their account of the alleged incidents resulting in their arrest.
• Established rapport and trust with clients, victims, and witnesses in order to obtain the client’s drug, mental, and physical history, and to understand the full context of the alleged crime.
• Involved in investigations/field work such as filming, taking pictures of a crime scene, and gathering evidence that may help the client’s case.
• Handled important and confidential documents such as delivering subpoenas to witnesses, victims, and other government agencies and requesting and obtaining records relevant to a client’s case from various agencies.
• Interacted and cooperated with defenders, state attorneys, correctional officers, and inmates on a daily basis in order to provide the best representation for our clients.
• Worked in a professional environment with the expectation of completing at least five time-sensitive cases a day.

Tallahassee, FL

• Memorized and organized merchandise within each department in a tidy and visually-appealing manner in order to make shopping more accessible to customers.
• Cooperated with managers and other associates to complete projects and demonstrated the ability to work well with others and take direction.
• Practiced time-management skills daily while prioritizing between the upkeep of departments and the needs and satisfaction of customers.

Bachelor Of Science - Bs, Criminology

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology, 3.5