Senior Customer Success Specialist, Enterprise Xl
CurrentProduct specialist focused on fostering collaborative and mutually beneficial client relationships that ultimately increase Indeed’s wallet-share with large, profitable, important clientsRetain and grow client relationships by providing data-driven recommendations, tailored solutions, and identifying opportunities where Indeed can offer solutions that support the clients’ strategic goalsWork within Indeed to address complex client issues that require support from cross-functional internal teams Partner with Enterprise Sales team throughout the customer lifecycle to ensure client revenue retention Manage Enterprise client relationships from Executive C and B-level to specific account teams including media planners, buyers, heads of Talen Acquisition, Hiring Managers, and RecruitersCollaborate with Product, Operations, and Data teams to provide direct client feedback, insights, and to contribute to potential product improvements, and increased profitability