Product Owner
Current• End-to-end ownership of strategic organizational initiatives by supporting large and complex projects ensuring flawless delivery aligned with SLAs.• Doubled the ROI, Customer Success, User adoption and Product usage.• Implemented strategies that boosted order flow rate from 29% to 98%.• Setting up business, delivery teams, vendor and partner management.• Product-market fitment, gather requirements, identify operational needs, stakeholder expectations, market analysis, system analysis, analyzing feedback, workshops, surveys, site visits and workflow analysis.• Product documents, impact analysis, user stories, process diagrams, data mappings, wireframes, GAP analysis, user manuals and go-live game plans.• Product backlog refinement sessions by providing clarity to team on the upcoming product backlog items using tools like JIRA.• Setting strategy, prioritization, define releases, analyze current state, report progress, maintain roadmaps, validations and provide release signoffs.• Establishing strong relationships with clients, stakeholders and customers through regular meetings, focus group discussions, surveys, and interviews.• Liaison between business, sales, operations and cross-functional teams to develop new products and enhance existing ones by identifying problems, exploring opportunities, and implementing effective solutions.• Own the product vision, strategy, roadmap and enablement to drive customer success and deliver impactful outcomes.• Work with architects, development and QA teams through clear product vision, requirements, acceptance criteria, evaluating tech feasibility, tech choices, dependencies, risks. prioritizing, sprint planning, reviewing work progress, test case reviews and participate in retrospective meetings.• Prepare materials for product releases, demos, domain communications, training sessions and marketing campaigns.
