⚡Dev Singh Email & Phone Number

Mumbai, MH, IN

Bengaluru, Karnataka, India

• Work in a call center environment that requires 100% phone-based customer interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
• Take ownership of each customer interaction while treating them with respect and responding… Show more
• Take ownership of each customer interaction while treating them with respect and responding with empathy.

Mumbai, Maharashtra, India

• Performing routine account activity review ofextreme transactions.
• Following standard procedures and action plansto reduce exposure on suspect items and/ortransactions.
• Opening fraud or loss cases as necessary andensuring that case files are accurate and completewith all appropriate dispositions and detailed notes.
• Communicate actions on suspect items to branchpersonnel, customers, Fraud Hotline and CorporateSecurity as necessary.
• Documenting… Show more
• Documenting the review and investigationprocess followed for each account reviewed andpreparing various documents, reports and systementries as necessary for financial entry, certification, reporting and statistical.

Mumbai, Maharashtra, India

• Handled customer complaints and provide alternatives and/or solutions. to ensure resolution of complaints via emails, social media and calls.
• Required to resolve queries of driver-partner and assist with on-boarding process on ride share platform.

Mumbai, Maharashtra, India

• Resolved concerns with products or services to help with retention and drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Consistency with performance and excelling in all parameters, i.e., Retention, AHT, and NPS.

Mumbai, Maharashtra, India

• Responsible for collecting on delinquent gym bills.
• Responsible for Collating and Delivering Skip-tracing results of the team to clients directly.
• Received an average 90% customer satisfaction, 25% higher than company average.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Pre University, Biology

Activities and Societies: Volleyball PCMB