● Work in a call center environment that requires 100% phone-based customer interaction.● Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.● Communicate with customers in a metrics-driven environment.● Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.● Take ownership of each customer interaction while treating them with respect and responding… Show more ● Work in a call center environment that requires 100% phone-based customer interaction.● Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.● Communicate with customers in a metrics-driven environment.● Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.● Take ownership of each customer interaction while treating them with respect and responding with empathy.● Work both independently and in a team environment.● Abide by all applicable regulatory and departmental practices and procedures. Show less

● Performing routine account activity review ofextreme transactions.● Following standard procedures and action plansto reduce exposure on suspect items and/ortransactions.● Opening fraud or loss cases as necessary andensuring that case files are accurate and completewith all appropriate dispositions and detailed notes.● Communicate actions on suspect items to branchpersonnel, customers, Fraud Hotline and CorporateSecurity as necessary.● Documenting… Show more ● Performing routine account activity review ofextreme transactions.● Following standard procedures and action plansto reduce exposure on suspect items and/ortransactions.● Opening fraud or loss cases as necessary andensuring that case files are accurate and completewith all appropriate dispositions and detailed notes.● Communicate actions on suspect items to branchpersonnel, customers, Fraud Hotline and CorporateSecurity as necessary.● Documenting the review and investigationprocess followed for each account reviewed andpreparing various documents, reports and systementries as necessary for financial entry, certification, reporting and statistical purposes.● Ensuring that regulatory, legal, bank and auditrequirements are met. Show less

● Handled customer complaints and provide alternatives and/or solutions. to ensure resolution of complaints via emails, social media and calls.● Required to resolve queries of driver-partner and assist with on-boarding process on ride share platform.

• Resolved concerns with products or services to help with retention and drive sales.• Engaged with customers to effectively build rapport and lasting relationships.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Consistency with performance and excelling in all parameters, i.e., Retention, AHT, and NPS.

• Responsible for collecting on delinquent gym bills.• Responsible for Collating and Delivering Skip-tracing results of the team to clients directly.• Received an average 90% customer satisfaction, 25% higher than company average.