Devon Sullivan Email & Phone Number

United States

• Act as an escalation path for Tier 1 engineers to solve advanced client technical problems and investigate elevated issues.
• Document troubleshooting steps, analyze results and recommend solutions; this information is then used by product developers, managers, and quality assurance specialists to remediate at the system level and create a.
• Work directly with clients to investigate and resolve problems associated with Cofense’s products.
• Collaborate with… Show more
• Collaborate with Product Development to evaluate or diagnose problems and recommend possible solutions.
• Maintain record of resolutions within the Cofense Knowledge Base.

Remote

• As a Simulator Support Engineer I, I am responsible for assisting customers with ad-hoc support requests and interact with Cofense customers. I also assist with questions related the use of Cofense PhishMe application.
• Monitor and respond quickly and effectively to requests received through Zendesk.
• Provide technical assistance and support for incoming queries and issues related to Cofense… Show more As a Simulator Support Engineer I, I am responsible for assisting customers with ad-hoc support requests and.
• Provide technical assistance and support for incoming queries and issues related to Cofense PhishMe.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Ask questions to determine nature of problem.

• A natural problem solver who loves communicating with customers, understands technical speak and can convey technical jargon in layman's terms.
• Provided first contact resolution and proactive follow up.
• Troubleshot technical issues and report bugs and feedback to the product and engineering team via JIRA

Auburn, Washington

• As the PPM Brand Champion for Veritas, I’m responsible for providing sales staff with training on Veritas products, processes, and programs. Brand engagement and assisting to craft solutions for customers using Veritas.
• Facilitate Veritas product customizations for B2B customers based on specific organizational requirements.
• Assist the Category Manager and partner representative to create programs to drive sales of Veritas brand.
• Promote and… Show more As the PPM Brand Champion for Veritas, I’m responsible for providing sales staff with training on Veritas products, processes, and programs. Brand engagement and assisting to craft solutions for.
• Promote and represent the Veritas brand at internal partner fairs and external customer facing events
• Proactively drive top-line revenue for Veritas to achieve sales goals, through outbound calling and collaboration with other teams

Irvine, CA

• Under the Center for Instructional Innovation department, I worked closely with interdisciplinary teams to provide support for all courses within the Blackboard Learning Management System.Responsibilities:
• Provide support to LMS users in the investigation, analysis, and resolution of all problems related specifically to LMS and its integrated applications.
• Directly supported Instructors with limited technological knowledge.
• Performed administrative duties such as creation… Show more Under the Center for Instructional Innovation department, I worked closely with interdisciplinary teams to provide support for all courses within the.
• Performed administrative duties such as creation and deletion of courses, and adding faculty to courses.
• Primarily responsible for ensuring automated student population from Banner ERP in Administrator's absence.

Mission Viejo

San Diego, CA

• Responsible for overall inventory and day-to-day upkeep of copiers, and printers.
• Processed customer orders including responsibility for giving accurate pricing quotes and time estimates.
• Using Pc computer, assembled client files for printing.
• Insured follow through on all projects to assure customer satisfaction.
• Troubleshot various types of printing equipment.
• Required excellent use and knowledge of computer/printer formatting.