Devon Lohrasbe Email & Phone Number

✨ I am the functional lead for customer and product education - I am responsible for the full scope creation of new learning resources, such as Knowledge base articles, from needs analysis, design, and development to implementation and maintenance. This includes collaborating with SMEs, filming instructional videos, web development, data collection, and evaluation.- I designed, develop, and maintain the Wagepoint Academy, our customer learning LMS, as well as courses for multiple audiences.🌻 I foster continuous learning and focused growth in the Customer Success team - I create and facilitate training for the CS team, both for new product releases and for internal processes. This includes the creation of both live and asynchronous training, just-in-time training, and the more informal learning that is a reality in fast-paced SaaS environments. :)- I support the design, development, and documentation of CS processes. In this work, I prioritize projects that will improve the experience of both our customers and our internal teams. I value practitioner expertise, and aim to involve team members as well as management in the development of new workflows.🌸 I collaborate across the organization to advocate for alignment and the customer experience - I work with the Product team to proactively identify how upcoming releases will impact both internal teams and our customers and ensure that content is accurate and up to date, as well as finding innovative ways to better understand our customers.- I work with Marketing on customer communications and provide product knowledge support.- I'm an advocate for CX and CS across multiple high-impact initiatives, including the launch of a new product, a customer migration, and an internal restructuring. My focus on the big picture and emphasis on stakeholder management informs my drive for alignment and clarity across teams.

Vancouver, British Columbia, Canada

As a learning designer on the Moving Beyond Inclusion project, I work with the FNTC team to analyze, design, develop, implement, and evaluate learning content related to Truth and Reconciliation in the Technology sector. As part of this project, we have also collaborated with Royal Roads University to develop a micro-credential focused on impact.Some of my contributions include:- working with SMEs to identify key cognitive and behavioural processes that align with the desired outcomes of program- scoping program outcomes and translating these into realistic expectations for a single course- learning objective design and alignment- content development based in research and best practices- activity and evaluation design, using a holistic model of learning- program evaluation through data collection and analysis- support primary instructor to deliver course and evaluate student submissions- integrate feedback from each cohort to continously improve the next cohort

Deyen.ca is a one-of-a-kind, unique, online learning hub sharing the traditional knowledge, wisdom, worldviews, and lived experiences of Indigenous women on the lands often referred to as Canada.I support our founder to develop transformational learning experiences, through content development, learner support, and manage of our learning platform. I also help out with social media, events, and administrative work.

As a learning designer, I co-create learning solutions that meet both learner and stakeholder needs. I provide support from vision to final product, as well as e-Learning development, project management, and curriculum alignment. This includes creating courses, presentations, and webinars but also learning products, services, and resources. I work primarily with partners in the wellness, cultural heritage, academic, and social responsibility sectors on impact-centered projects and customer education. In addition, I also support small business owners with a range of activities, including website development, SEO optimization, copywriting for web and blogs, e-Commerce set up, booking and appointment software, social media, event planning, student support, and administration. Let's work together to figure out the best tools, systems, and offerings for your small business!Some of the amazing teams I've worked with:- Tarot Times with Heidi- Next Gen Men- Vancouver Maritime Museum- Hammock Residency- Garden Variety Movement

Doctor Of Philosophy - Phd, Educational Studies

I began a PhD at the University of Victoria in 2021. In 2024, I decided to put my program on hold in favour of other opportunities.

Master Of Education - Med

Master Of Arts - Ma, Classical, Ancient Mediterranean And Near Eastern Studies And Archaeology

Activities and Societies: Social Sciences and Humanities Research Council (SSHRC) Graduate Scholarship

Bachelor Of Arts - Ba