• Support FEMA through planning, drafting and editing various guides for state, local, territorial and tribal communities.• Provide contract support to FEMA through research and product development to assist with socialization of programs and documents.• Facilitate stakeholder meetings involving clients and subject matter experts to update or create new material.• Conduct 508 compliance accessibility checks and technical edits for client documents before being approved.

• Oversaw city’s training and exercise program to maintain state and federal compliance using Homeland Security Exercise and Evaluation Program requirements.• Developed and facilitated tabletop and full-scale exercises for fire, police, school district and airport.• Tested city-wide emergency response plans and protocols and identifying gaps and areas of improvement.• Worked with non-government agencies to conduct training classes for emergency response personnel.• Tracked… Show more • Oversaw city’s training and exercise program to maintain state and federal compliance using Homeland Security Exercise and Evaluation Program requirements.• Developed and facilitated tabletop and full-scale exercises for fire, police, school district and airport.• Tested city-wide emergency response plans and protocols and identifying gaps and areas of improvement.• Worked with non-government agencies to conduct training classes for emergency response personnel.• Tracked actions needed to address capability gaps that were identified in exercises.• Operated WebEOC for resource tracking and requests• Served as on-call duty officer as needed Show less

Training and Exercise Coordinator

• Oversaw the supply chain and logistics section during COVID-19.• Worked with stakeholders and vendors to acquire personal protection equipment (PPE) for city personnel.• Utilized data management skills to develop and maintain situational awareness on COVID testing sites and several activations using Smartsheets, PowerBI and GIS dashboards.• Worked on incident action plans and executive summaries for special event emergency response (SEER) coordination and planning.• Served as… Show more • Oversaw the supply chain and logistics section during COVID-19.• Worked with stakeholders and vendors to acquire personal protection equipment (PPE) for city personnel.• Utilized data management skills to develop and maintain situational awareness on COVID testing sites and several activations using Smartsheets, PowerBI and GIS dashboards.• Worked on incident action plans and executive summaries for special event emergency response (SEER) coordination and planning.• Served as Duty Officer when scheduled. Show less

• Worked as a consultant under the guidance of NYCEM to aid with COVID-19 response efforts.• Served as assistant section chief under the Human Services Unit to provide emergency sheltering for first responders and front-line workers while also providing shelter for those a part of vulnerable populations.• Oversaw multiple third-party vendors to provide housing and essentials to nearly 15,000 individuals within the hotel program.• Wrote and maintained Standard Operating Procedures… Show more • Worked as a consultant under the guidance of NYCEM to aid with COVID-19 response efforts.• Served as assistant section chief under the Human Services Unit to provide emergency sheltering for first responders and front-line workers while also providing shelter for those a part of vulnerable populations.• Oversaw multiple third-party vendors to provide housing and essentials to nearly 15,000 individuals within the hotel program.• Wrote and maintained Standard Operating Procedures and protocols for non-congregate sheltering. Show less

• Created a new proposal on how to revamp the Additional Duty Safety Officer (ADSO) Program on campus • Assisted with public outreach among students and staff regarding preparedness, mitigation and TWU Pioneer Alerts • Utilized online Emergency Operations Center (EOC) application for mass communication and virtual EOC exercises and activations • Reviewed, updated and edited annexes for emergency procedures and business continuity

• Utilized Critical Incident Stress Management principles to ensure calm and productive communications with distressed callers during emergencies and other difficult situations • Dispatch the proper emergency units necessary using a computer-aided dispatch system in accordance with established procedures• Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders

• Assisted the Enterprise Resilience Team with the documentation, updating and maintenance of Business Continuity Plans • Assisted with conducting Business Impact Analysis (BIA) and Risk Assessments on new business processes with periodic reviews and updates on existing processes. • Worked close with consultants to create a new Emergency Operation Center • Included working with different departments to ensure key stakeholders were present in the room during activation… Show more • Assisted the Enterprise Resilience Team with the documentation, updating and maintenance of Business Continuity Plans • Assisted with conducting Business Impact Analysis (BIA) and Risk Assessments on new business processes with periodic reviews and updates on existing processes. • Worked close with consultants to create a new Emergency Operation Center • Included working with different departments to ensure key stakeholders were present in the room during activation Ensured that each desk had proper equipment in place during activation, deciding on a layout that would best fit Lowe’s Command staff needs • Planned tabletop exercise to examine how the command center staff and layout fit the needs of the business. Show less

• Monitor emergency phones located inside elevators, at public swimming pools, college campuses, storage facilities, etc. as well as alerts sent from lone worker devices • Escalate callers' inquiries to property management or other Emergency Services when needed • Providing pre-arrival Emergency Dispatch instructions while waiting for emergency services to arrive on scene • Reaching out to various cities and counties to verify EMS and Fire agencies to confirm jurisdictions

• Utilized Critical Incident Stress Management principles to ensure calm and productive communications with distressed callers during emergencies and other difficult situations • Dispatch the proper emergency units necessary using a computer-aided dispatch system in accordance with established procedures• Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders