Devon Garner Email & Phone Number

Melbourne, VIC, AU

Promoted to Head of Sales and Customer Success to drive sales enablement and customer experience focused initiatives through the sales department, in addition to existing Head of Customer Success Responsibilities. Ownership of the end-to-end customer journey.Notable responsibilities or deliverables included:- Workforce planning and rostering of the.

Reporting to the COO, I was headhunted by Inspiring Vacations to lead and develop their Customer Service, Operations and Resolutions) departments. This Senior Leadership Team level role was crucial for redefining the businesses customer journey through continuous improvement initiatives.Notable responsibilities or deliverables included:- Workforce planning.

Reporting to the Senior Operations Manager, and then Senior Operations Manager - Risk, this role was critical in supporting the business through it's transition from a legacy operating platform, to OneBankPlatform (OBP). Appointed to lead a team of pilot credit assessors, I was responsible for maintaining SLA's and customer outcomes, whilst working with.

Melbourne, Victoria, Australia

Reporting to the Customer Operations Manager, this role was responsible for the day-to-day execution of the business customer operations. With substantially increased volumes due to Covid-related border closures, this role was pivotal in prioritizing workloads across our Melbourne and overseas teams, as well as driving process efficiencies to ensure.

Melbourne, Australia

Reporting to the NCC Manager, and then Country Manager, this role was responsible for driving sales via phone, online chat and website channels. Notable responsibilities or deliverables included:- Led the business rollout of online chat across retail stores

Cape Town Area, South Africa

Reporting to the Head of Retail Sales and on the Senior Leadership Team, this role was responsible for maximising retail store profitability through the achievement of sales budgets, combined with a focus on cost reduction.Notable responsibilities and deliverables included:- Motivate and Develop store management team- Plan and run National Store Managers.

Cape Town Area, South Africa

Johannesburg Area, South Africa

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia