Leadership in Onboarding: Spearhead the onboarding process for new engineers, ensuring a smooth transition and equipping them with the necessary tools and training for success. Developed a streamlined documentation process, reducing onboarding time by 30%.On-Call Management: Lead on-call operations to maintain high availability of mission-critical services. Utilize strong troubleshooting skills to quickly resolve incidents, reducing Mean Time to Resolution (MTTR) by 40% through… Show more Leadership in Onboarding: Spearhead the onboarding process for new engineers, ensuring a smooth transition and equipping them with the necessary tools and training for success. Developed a streamlined documentation process, reducing onboarding time by 30%.On-Call Management: Lead on-call operations to maintain high availability of mission-critical services. Utilize strong troubleshooting skills to quickly resolve incidents, reducing Mean Time to Resolution (MTTR) by 40% through proactive monitoring and root-cause analysis.Operational Excellence: Manage daily cloud operations in Azure, including provisioning, monitoring, and optimizing resources to ensure peak system performance. Implemented a series of process improvements that enhanced resource utilization by 25% and cut operational costs.Customer PCM (Post-Crisis Management): Collaborate closely with customers during and after incidents to ensure prompt resolution and detailed post-crisis analysis. Create action plans that drive continuous improvement, boosting customer satisfaction by 15%.Automation Development: Design and implement infrastructure automation using Terraform and Azure DevOps pipelines, improving deployment efficiency. Developed reusable automation scripts that reduced deployment times by 50%, and minimized human error in infrastructure provisioning. Neo4j®, the graph database and analytics leader, announced the strategic acqui-hire of 11 full-time specialists from Distributed Technology Associates (DTA) in a major expansion of its global cloud managed services (CMS) capability.https://www.prnewswire.com/news-releases/neo4j-acqui-hires-cloud-managed-services-team-in-major-expansion-of-graph-enterprise-deployment-offering-301772418.html Show less

Leadership in Onboarding: Spearhead the onboarding process for new engineers, ensuring a smooth transition and equipping them with the necessary tools and training for success. Developed a streamlined documentation process, reducing onboarding time by 30%.On-Call Management: Lead on-call operations to maintain high availability of mission-critical services. Utilize strong troubleshooting skills to quickly resolve incidents, reducing Mean Time to Resolution (MTTR) by 40% through… Show more Leadership in Onboarding: Spearhead the onboarding process for new engineers, ensuring a smooth transition and equipping them with the necessary tools and training for success. Developed a streamlined documentation process, reducing onboarding time by 30%.On-Call Management: Lead on-call operations to maintain high availability of mission-critical services. Utilize strong troubleshooting skills to quickly resolve incidents, reducing Mean Time to Resolution (MTTR) by 40% through proactive monitoring and root-cause analysis.Operational Excellence: Manage daily cloud operations in Azure, including provisioning, monitoring, and optimizing resources to ensure peak system performance. Implemented a series of process improvements that enhanced resource utilization by 25% and cut operational costs.Customer PCM (Post-Crisis Management): Collaborate closely with customers during and after incidents to ensure prompt resolution and detailed post-crisis analysis. Create action plans that drive continuous improvement, boosting customer satisfaction by 15%.Automation Development: Design and implement infrastructure automation using Terraform and Azure DevOps pipelines, improving deployment efficiency. Developed reusable automation scripts that reduced deployment times by 50%, and minimized human error in infrastructure provisioning. Show less

Leadership & Team Management: Lead a dedicated team of 3 engineers, overseeing the delivery of innovative cloud solutions and IT services. Foster a collaborative environment to maximize team performance and drive operational excellence.Cloud Infrastructure Deployment: Direct cloud infrastructure deployments across AWS, Azure, and GCP. Reduced deployment times by 40% through optimized automation and workflow improvements, ensuring scalability and security for client… Show more Leadership & Team Management: Lead a dedicated team of 3 engineers, overseeing the delivery of innovative cloud solutions and IT services. Foster a collaborative environment to maximize team performance and drive operational excellence.Cloud Infrastructure Deployment: Direct cloud infrastructure deployments across AWS, Azure, and GCP. Reduced deployment times by 40% through optimized automation and workflow improvements, ensuring scalability and security for client environments.Project Delivery & Coordination: Oversee end-to-end project management, ensuring timely execution and alignment with client expectations. Act as the primary liaison between the team, stakeholders, and clients, ensuring clear communication and project success.Operational Efficiency & Process Optimization: Introduced process improvements that reduced incident response times by 25% and enhanced system reliability. Leveraged automation tools to minimize manual tasks and improve infrastructure consistency.Mentorship & Skill Development: Actively mentor the team of 3, providing guidance on both technical skills and professional growth. Conduct regular training sessions focused on cloud technologies and DevOps best practices, leading to improved team capabilities.Client Interaction & Support: Maintain strong relationships with clients, providing tailored solutions that align with their business goals. Delivered high-impact solutions that boosted client satisfaction by 20% while optimizing operational costs. Show less

Administer Linux environments (Ubuntu, CentOS, RHEL), ensuring system performance, security, and stability.Implement automated monitoring, patch management, and backup solutions, improving server uptime by 25%.Manage web server configurations (Apache, Nginx) to optimize performance and ensure high availability.Troubleshoot system issues, reducing downtime and enhancing operational efficiency.Collaborate with development teams to streamline deployments and ensure smooth CI/CD… Show more Administer Linux environments (Ubuntu, CentOS, RHEL), ensuring system performance, security, and stability.Implement automated monitoring, patch management, and backup solutions, improving server uptime by 25%.Manage web server configurations (Apache, Nginx) to optimize performance and ensure high availability.Troubleshoot system issues, reducing downtime and enhancing operational efficiency.Collaborate with development teams to streamline deployments and ensure smooth CI/CD pipeline integrations. Show less

Provide direct technical support to end-users, resolving hardware and software issues in a timely manner to minimize downtime.Perform installations, configurations, and upgrades of desktop systems, ensuring optimal performance and user satisfaction.Troubleshoot network connectivity problems and assist users with VPN and remote access configurations.Collaborate with IT teams to maintain asset inventory and ensure compliance with security policies and procedures.Conduct user… Show more Provide direct technical support to end-users, resolving hardware and software issues in a timely manner to minimize downtime.Perform installations, configurations, and upgrades of desktop systems, ensuring optimal performance and user satisfaction.Troubleshoot network connectivity problems and assist users with VPN and remote access configurations.Collaborate with IT teams to maintain asset inventory and ensure compliance with security policies and procedures.Conduct user training sessions and create documentation to enhance user understanding of IT systems and tools. Show less

Provided onsite desktop support to over 300+ users within the Railway Board, resolving hardware and software issues to ensure seamless operations.Managed the installation, configuration, and maintenance of desktop systems and peripherals, enhancing overall system performance.Troubleshot and resolved network connectivity issues, assisting users with VPN access and remote desktop configurations.Collaborated with IT teams to maintain software inventory and ensure compliance with… Show more Provided onsite desktop support to over 300+ users within the Railway Board, resolving hardware and software issues to ensure seamless operations.Managed the installation, configuration, and maintenance of desktop systems and peripherals, enhancing overall system performance.Troubleshot and resolved network connectivity issues, assisting users with VPN access and remote desktop configurations.Collaborated with IT teams to maintain software inventory and ensure compliance with security protocols and policies.Developed user guides and conducted training sessions to enhance user proficiency with IT systems. Show less