Devyani Deshmukh Email & Phone Number

• Delivering timely and thorough technical troubleshooting for cloud services, account and billing inquiries, focused on providing excellent service to Amazon AWS customers.• Managing queries related to AWS service pricing, payments, and taxes, while overseeing AWS Enterprise and Business customer accounts, and collaborating with AWS Resellers and Amazon APN partners.• Aiding customers in cost optimization, budget management, event monitoring, resource tracking, and ensuring efficient resource utilization.• Collaborating with and escalating critical cases to other technical, developer, or cloud engineering teams to achieve comprehensive resolutions for customer issues.

• Acted as a frontline member of the on-call team at Hexaware Technologies, engaging with customers to find solutions and enhance processes.• Managed ticket queues effectively to ensure Support SLAs and CSAT targets were regularly achieved.• Collaborated with other departments to provide urgent customer communications and connect for optimal customer satisfaction.• Work in close collaboration with global Consumer Trust Support teams to uphold service standards and enhance the customer experience.• Deliver regular updates on significant live issues, incidents, escalated cases, and process challenges. Keep customers informed and offer guidance on the next steps.• Oversee ticket queues in a streamlined manner, assist in prioritizing P1 issues, and serve as the main point of contact for high-visibility and high-impact problems.• Utilize technical expertise, awareness of the situation, and empathy to safeguard the company, our customers, and consumers by conducting audits, investigations, and enforcement actions.

• Helping customers optimize costs, manage budgets, track events, monitor resources, and ensure efficient resource use.• Collaborating with and escalating urgent cases to other technical, development, or cloud engineering teams for comprehensive resolution of customer issues.• Addressed account takeover cases swiftly and resolved them using effective fraud prevention techniques.• Focused on combating SMS pumping and implementing fraud prevention strategies and aimed to safeguard the integrity of communications and protect against fraudulent activities.• Provided support and guidance on security and legal documentation, ensuring that all necessary documents were accurate and compliant with relevant regulations.• Conducted thorough inspections of suspended and dormant accounts and aimed to ensure compliance and identify any potential issues.

Certified Ethical Hacker (Ceh V12), Computer Systems Networking And Telecommunications

Web Development In Python

Bachelor Of Technology - Btech, Information Technology